I usually prefer not to give a google review to a doctors office. This is not a service-oriented place like a hotel or restaurant. People here gave bad reviews mostly because of the admin-related issues. Thats not fair. Arguably, even the front desk staff are not bad at all. Sometimes they were just too busy or exhausted. This is the doctors office. Not Disneyland. I guess I am the lucky one. In the past five years, I never had a bad experience here. My families and I come here more often than we go to our family doctor. The doctors here are very professional, knowledgeable, and willing to explain further to address your concern. They solve the problem, or they direct us in the right direction. Thats all we need. Do I wish more warm welcome, compassion, sympathy here? Of course I do. We are allowed to hope for the best and happily accept a better-than-expected outcome.

Dr. Simon is great but the staff is absolutely HORRIBLE. They should not be employed to work with parents and children. Furthermore, they should receive training on mannerism and professionalism in a medical industry, along with the importance of exercising empathy and customer service. Within 4 years of going to this clinic for my child, I have witness the staff having their own preconceived notion based on ones physical attributes, which is clearly displayed in how they treat one parent compared to another. The final straw was when the receptionist hung up on me, when I was trying to schedule an appointment for my child, who had a serious flu. Emotional intelligence was not her strong suit. In my perspective, she is a terrible human being and should seek employment elsewhere. In addition to the horrible staff and service, the state of the clinic is far below standards. Many of the times, I would avoid touching anything from the doors to the chairs. I certainly am glad to move on from this place and receive the care and service my family deserves. Hopefully Dr. Simon will pay more attention to her representation in the future. Every one deserves access to care and should be treated with respect and dignity, especially when it involves children.

Very good experience in this clinic. Doctors are very nice. Will come again.

Very bad experience with the front office staffs and management of the clinic. We visited them on last Saturday and doctor prescribed for some lab tests and we did the same and reports were send to them directly, we got a call from from them on Tuesday asking why did the lab sent the reports to them and who are we, weird then we had to tell them to check the system and then they found, they do not even look before calling, and then they asked us to come this Saturday. We reached clinic early in the morning and again we faced the same question, my wife just lost it there and she had to speak out, now they asked her to wait for another 2 hours to see the doctor, we thought yes they might be busy, so we waited for sometime and in the meantime we wanted to see the blood work report so went inside again to ask for the report, surprisingly some one new walked in and they wanted to see the doctor and now we heard them saying please wait for 40 minutes and doctor will see you and there was only one doctor available it seems. We felt this was not fair and we got our reports and went to a different clinic. Previously when me and my daughter visited them it was an amazing clinic with very good service but we don’t know what changed now, hope they will bring back their old way of working. Thank you, and again this is nothing personal on anyone but we are just trying to explain our situation.

I love every Doctor in this clinic, especially the Doctor I met this afternoon (sorry, I didnt know his name). They are very kind and patient. Most importantly, they are professional and knowledgeable. 👍