Colorado Housing Finance Authority

If there was an option for a negative review I would have given it This is the WORST mortgage company EVER Nobody knows what they are doing and you will get 90 different answers from three different people I have a mortgage through CHFA and they will If there was an option for a negative review I would have given it This is the WORST mortgage company EVER Nobody knows what they are doing and you will get 90 different answers from three different people I have a mortgage through CHFA and they will take your money a never apply to the mortgage They dont do accurate accounting and then say your three months behind from their inadequacies For the last 25 years they have screwed my account so bad and when I call to inquire about their mistake oh you have to put it in writing and never hear anything back I would rather default on this loan than deal with these incompetent people more ... hide ...

CHFA made it so my husband and I could afford a house we live in a 3 bedroom home in a beautiful quiet neighborhood and we couldnt be happier Its been a year and the CHFA process has been seamless Theyre so helpful with everything and really provide CHFA made it so my husband and I could afford a house we live in a 3 bedroom home in a beautiful quiet neighborhood and we couldnt be happier Its been a year and the CHFA process has been seamless Theyre so helpful with everything and really provide you all of the info We thought wed make to much to qualify but we were able to get a down payment loan which allowed us to shop in a higher price range Were so thankful for CHFA more ... hide ...

Where do I begin This place is a joke and crookednOffered COVID relief to me after being laid off in oil and gas industry 2 years ago Got my loan modification approved Resumed making payments in May of 2021 June 2022 I was approved to refinance and c Where do I begin This place is a joke and crookednOffered COVID relief to me after being laid off in oil and gas industry 2 years ago Got my loan modification approved Resumed making payments in May of 2021 June 2022 I was approved to refinance and called to get payoff only to be told I was in foreclosure Needless to say I couldnt get ahold of anyone for answers Only thing I was told was I didnt complete paperwork They sent me to their attorneys office Janeway Law in Englewood CO I presented all the paperwork to them They said they would give me payoff good through July 1 2022 cause they were filing foreclosure They added extra 7000 in legal fees I then had to pay extra 4000 to extend my interest rate lock into July After several weeks CHFA realized they did me wrong and a supervisor named Kelley Woodsmall talked to me apologizing extensively Said she would get me correct documents and payoff This was almost 3 weeks ago and payoff was sent with incorrect amounts still My lender Title company and myself have called loss mitigation repeatedly emailed Kelley no response now I have had to spend another 4000 to extend and lock my lower interest rate for month of August now I have emailed Kelley several times over past week asking for my correct payoff My lender has emailed her Title company We call CHFA only to be told they will send payoff we are not receiving by law No one knows what they are doing and in the meantime its causing emotional stress and thousands of dollars No one caresnI think everyone needs to get together and file a class action lawsuit against CHFA as Im reading the same issues on this website and the BBB How are they getting away with this and violating consumers rights I almost lost my home because they mishandled my loan modification To date I still dont have payoff so I can close on my new loan I only get told to call this number that number email their hotline Email their tracking service so they can get back to me I cant get anyone to fix this and actually do their job Ive spent at least a good 40 hours on the phone with them over the course of past month I reported them to BBB Colorado attorney generals office state representative Mary Youngs office and senator John Cooke trying to get help Now Im at the point of retaining an attorney Have no more options and no one truly responds at CHFA they transfer you everywhere hang up on you and its impossible to get help Avoid this organization unless your willing to go through hell and nightmares like myself and numerous others have Until our state representatives and attorney general can get this handled and get them in compliance stay away more ... hide ...

The absolute worst customer service experience Ive ever hadnCHFA had a lien on my property 2 whole years after the loan was closed off I called to simply request a document proving that was the case After two painstaking months and hours of phone cal The absolute worst customer service experience Ive ever hadnCHFA had a lien on my property 2 whole years after the loan was closed off I called to simply request a document proving that was the case After two painstaking months and hours of phone calls from myself and my new bank I was told to send the same email that had been sent 5 times to their research departmentnThis company lacks the decency and desire to help their customers everyone there including supervisors are programmed to reach scripts and make your life difficultnId rather be homeless than use this company againnThis company should not exist trust the reviews and stay away more ... hide ...

My dad passed away and unfortunately used chfa as his mortgage company They made the entire process of settling the sale of house a nightmare Would not communicate with my lawyers or even the title company Sold the house and 2 weeks later they forec My dad passed away and unfortunately used chfa as his mortgage company They made the entire process of settling the sale of house a nightmare Would not communicate with my lawyers or even the title company Sold the house and 2 weeks later they foreclosed on the property all because they wouldnt communicate Cost me 4000 just to get it settled Do not use this company to buy a house Youll regret every single moment of it If you need a payoff statement good luck Took over 2 months to get it and that is after threatening to sue them Get yourself a good lawyernYoure in for a hell of a ride more ... hide ...