Grand Prairie Housing & Neighborhood Services

The personnel at the front desk are courteous both in person and on the phone, behaving professionally and trying to help. My assigned case worker, however, was unresponsive. While I understand the workload can be overwhelming, there should still be The personnel at the front desk are courteous both in person and on the phone, behaving professionally and trying to help. My assigned case worker, however, was unresponsive. While I understand the workload can be overwhelming, there should still be time to answer emails and return calls. When I was able to reach her, she was not pleasant. It is already difficult enough to find a home that accepts this type of assistance, with a lack of landlords participating in the program, seemingly not due to biases against section-8 participants, but instead because landlords cannot reduce rent amounts to meet the price standards of the program. Furthermore, if the paperwork says it will take 10-15 business days for an inspection, why does it take a month? On average, there are 20 working days in a month, making the process worthy of review. There is a lack of transparency in this matter. If those with vouchers spent time looking for a participating landlord or community with availability, and worked another job, assistance would not be necessary. Nonetheless, the program is greatly appreciated for providing low-income and fixed-income citizens with safe and affordable housing. more ... hide ...

This housing office members besides the front desk doesnt seem to want to work I turned in my paperwork back on the 3rd of August and still no replys no assistance no answering of calls or emails If these folks dont want to work PLEASE get people in This housing office members besides the front desk doesnt seem to want to work I turned in my paperwork back on the 3rd of August and still no replys no assistance no answering of calls or emails If these folks dont want to work PLEASE get people in there that do If there is an employee out for a length of time there should be others helping with their case loads This agency JUST DONT Thats with everything more ... hide ...

So today I called to speak with the portability officer by the name of Andrea I do not know why but she was so negative towards me I had questions and every single question I asked she shot me down She told me that she would recommend I apply with Pl So today I called to speak with the portability officer by the name of Andrea I do not know why but she was so negative towards me I had questions and every single question I asked she shot me down She told me that she would recommend I apply with Plano housing She asked where I wanted to live and I said I am thinking Plano I did not say definitely I dont know if she was overwhelmed with her workload but she did not want to help me at all I am new to all of this and I just want someone to help me She made me feel so small after that call I feel like giving up with the process now more ... hide ...

This housing authority is slow and indifferent to the needs the voucher holders Why The inspection is super slow Takes weeks to get the inspection Compare to DHA efficiency this housing is inefficient While the case workers themselves may be quic This housing authority is slow and indifferent to the needs the voucher holders Why The inspection is super slow Takes weeks to get the inspection Compare to DHA efficiency this housing is inefficient While the case workers themselves may be quick the housing authority works in silos they dont know any thing about inspection and there is no transparency nI strongly suggest that the housing services manager take a look at their process and in efficiency in their system to make it quick to rent inspect units Why not do virtual if the unit has a history of passing or passed with another housing in past Many landlords due to delay cancel the tenant applications after waiting on this in efficient process of grand Praire more ... hide ...

Even though Joann is not my counselor I wish that she was She is always helpful compassionate nice and she is really down to earth She is very knowledgeable anytime that I need help or some information she is always there She is also very patient and Even though Joann is not my counselor I wish that she was She is always helpful compassionate nice and she is really down to earth She is very knowledgeable anytime that I need help or some information she is always there She is also very patient and does not make it seem as if you are getting on her nerves GREAT GREAT GREAT COUNSELOR DONT EVER EVER LEAVE more ... hide ...