My cousin was a resident at The Village at Hayes Valley (Pacifica Senior Living). It is a beautiful boutique-style facility. The reason for her staying there was due to a hard situation. Anja, the Marketing Director, is one of the most outstanding pe My cousin was a resident at The Village at Hayes Valley (Pacifica Senior Living). It is a beautiful boutique-style facility. The reason for her staying there was due to a hard situation. Anja, the Marketing Director, is one of the most outstanding people I have ever encountered. She was very competent, backing, and exceptionally caring, and it is plain that she loves what she does. She is very compassionate and understanding. She went way beyond to help us and I cannot compliment her, and the facility, enough. She is truly unique! Additionally, thank you Andrew and the entire executive team for all your assistance!The caregivers were always affable, caring, and helpful. They made my cousin feel at home. They collaborate to give the residents tremendous care. Sandy, the receptionist, was also great and obliging! George Stickles, Activities Director, whom we met on our last days there, was kindly and amiable. He gave us a photo and some arts and crafts my cousin made. He also sent pictures of my cousin participating in some of the activities when she was there.A special thank you to our angel, Antrina V., for gifting my cousin a beautiful handmade shawl. She loves it and carries it with her everywhere! We will never forget this act of kindness and it will always have an exclusive place in our hearts.A totally wonderful experience that made our difficult situation more bearable. I strongly suggest this facility. more ... hide ...

I brought my mom there from their sister facility in Oakland My mom was walking prior to getting there but months later when we moved her back to Oakland my mom was unable to walk and to this day she is unable to walk Staffing and the lack of care ha I brought my mom there from their sister facility in Oakland My mom was walking prior to getting there but months later when we moved her back to Oakland my mom was unable to walk and to this day she is unable to walk Staffing and the lack of care has been a problem and management refuses to address I will never advise anyone to leave their loves one with this place the turn over rate is horrible the current staffing model they have to provide care for their customers is substandard and its not safe by by no means The excuses they use to justify staffing is alarming and unethical bottom line safety and care is not a priority for its customers Memory Care that is across the street from the main office is poorly managed from a safety and care aspect Staffing has been a concern for both levels meaning upstairs and down stairs to care for both wheel chair and non wheel chair customers along with those that are unable to leave their bed The director in my opinion is you get what you pay for bucket of excuses to justify staffing the care for the customers is not important its about collecting that monthly invoice that ranges from 5K to 7K that is the priority I have called her many of times before I moved my mother out and afterwards I am done I hope this review will prevent anyone from leaving their love ones with this nursing home please do not trust them they are not trust worthy I tried calling the director never called me back I have zero interest having any convo regarding my mothers care during the time she was there it was horrible care and now she cannot walk due to they failed my mom no need to talk at all and honestly my exchange will not be professional due to the care that was providednnMy mother passed this morning and I know before we moved my mom from Pacifica Senior Living Oakland Heights in oakland to the Village my mom was able to walk feed her self and was engaged with people One of my biggest issues with the Village was staffing in the memory department the staffing was not staffed correctly in order to serve patients safely and efficiently I made more than several complaints to the director and was met with dead ears nothing was ever done the care they spoke of in the beginning was a lie it was false I pray no family ever trust this establishment with their love ones it will be thee worse decision you will ever make When we decided to move my mom back to Oakland my moms health declined to the point she was not able to walk her will to engage was not there she was an empty shell the neglect was horrifying I blame this on the Village poor lack of care but made sure that monthly fee was paid each month they made sure we got that invoice they made sure they received payment for piss poor care I hope this review will warn others do not trust them with your loved ones with their memory floor they do not have the staff to provide quality care but in acct receivable they have the staff to ensure their invoices are sent out and paid Please stay away from the Village my name is Derrick Jennings as we mourn my mothers passing I blame the Village to her decline in health while she stayed there more ... hide ...

I visited the Village at Hayes Valley and was pleasantly greeted by such a friendly staff They were able to answer all of my questions and I asked a lot of questions I found out that they have a new executive team in place and my experience with mee I visited the Village at Hayes Valley and was pleasantly greeted by such a friendly staff They were able to answer all of my questions and I asked a lot of questions I found out that they have a new executive team in place and my experience with meeting the staff was a really good one The staff is very hands on and they care Im really glad that this business was taken over by a new company that actually cares about the people The Village is located in a great location One other thing that I would like to mentions is that the Village has Amazing food and great activities I recommend you to check it out for yourself more ... hide ...

Hi AllnnVillage at Hayes Valley is an up and coming community We are under renovation and we are all excited Our staff have been her for more than 5 years and you can see they are here to take care of our residents loved one Our headship team is gre Hi AllnnVillage at Hayes Valley is an up and coming community We are under renovation and we are all excited Our staff have been her for more than 5 years and you can see they are here to take care of our residents loved one Our headship team is great and we strive to make our community better and to only move forward We have a smaller community and it is nice so we are able to get to know our residents staff and provide a safe and better quality care more ... hide ...

We are proud of our newly remodeled memory care building Come see the new colors experience our great staff and enjoy walking around Hayes Valley We are a standalone memory care building with locks to protect your loved ones