This is the worst place Two separate times I made appointments with my family to tour this place and two separate times it was the absolute worst experience I was willing to sign a lease that same day but with the despicable way they conduct business This is the worst place Two separate times I made appointments with my family to tour this place and two separate times it was the absolute worst experience I was willing to sign a lease that same day but with the despicable way they conduct business and not even bothering to get back to someone while theyre standing in the lobbyno way I never even got to see any of the apartments but after stopping a few tenants in the lobby since they were the only people around to call or ask they told me its not a good place to live lots of break ins shopping mail and car thefts etc And the walls are paper thin and surprise maintenance staff are never around I dodged a bullet Hopefully you will read this and dodge it too more ... hide ...

The best response and care I have seen in the area for more than 20 years

I have lived here for almost 2 years and decided to move out this month I usually wont write long reviews but this time I think I have to so others can be aware of the possible situation you may face during move out The overall movingout experience i I have lived here for almost 2 years and decided to move out this month I usually wont write long reviews but this time I think I have to so others can be aware of the possible situation you may face during move out The overall movingout experience is VERY BADnFirst of all VERY HARD to contact any of the onsite staff Due to the COVID19 situation you cant find a staff in the leasing office so the only ways to contact them are calls or emails If they do not pick up phone calls or reply to your emails there is no way you can talk to them When the old manager DeLinda was here she replied to my emails very fast and she is very nice but then she left and nobody informed us the residents whos the new manager and who should we email if we have questionsnSecondly when I sent the moveout notice back at the end of October they said they will schedule a pre moveput inspection and someone will contact me to schedule the exact date But then nothing happened I have to call them multiple times to ask when is that inspection Finally they scheduled the pre moveout inspection just 3 days before my last day so basically it is like a final inspection And during the inspection the staff told me anyway I cant clean the apartment according to their standards and so they need to charge me a fixed amount around 300 for 1b1b for cleaning the whole apartment the carpet and repainting I was astonished because nobody told me this until 3 days before the move out If I knew this I wont try to clean the kitchen and bathroom by myself already They just do not tell you the rules if you dont ask the right questionnOn the last day of the lease I tried to contact the leasing office about the final amount I have to pay and sign final docs if any but nobody picked up my calls They seem to just move me out of their response listnI understand this year is very hard for everyone but please try to be considerate and helpful It is not that hard to try to answer the phone and reply back to residents emails on time more ... hide ...

It is amazing apartment with wonderful view friendly staff The location is very closed to the markets shopping My Maintainance requests are getting attended in a timely manner I just renewed my lease for the second year and not planning to leave it It is amazing apartment with wonderful view friendly staff The location is very closed to the markets shopping My Maintainance requests are getting attended in a timely manner I just renewed my lease for the second year and not planning to leave it My family and I feel very comfortable and enjoyable to stay longer I highly recommend it to everyone more ... hide ...

The office team and maintenance staff are top notch They keep all the beautiful amenities in great shape and looking new Built new Pool Cabanas by the pool for luxury and privacy Outstanding cleanliness throughout the grounds and pool facilities U The office team and maintenance staff are top notch They keep all the beautiful amenities in great shape and looking new Built new Pool Cabanas by the pool for luxury and privacy Outstanding cleanliness throughout the grounds and pool facilities Underground parking is gated a very clean and safe I have lived here now for 3 years and best apartments I ever lived in bar none Safest cleanest and beautiful gated complex in all of San JosennA real 5 star premium facility more ... hide ...