Heritage Woods of Gurnee is a warm and welcoming facility that is always pleasant to visit The staff are always friendly and eager to assist The atmosphere is inviting and filled with warmth and smiling content residents and staff

My mom moved in about 2 months ago and she loves her apartment and the care she is getting My mom is retired from the medical field and feels that the staff there does a good job

Please AGAIN rethink putting your loved one in Heritage Woods of Gurnee My mom died OVER 6 months ago and we are still waiting for the half a months rent they owe my mom The administrator of Heritage Woods of Gurnee emailed me that it was approved ov Please AGAIN rethink putting your loved one in Heritage Woods of Gurnee My mom died OVER 6 months ago and we are still waiting for the half a months rent they owe my mom The administrator of Heritage Woods of Gurnee emailed me that it was approved over a month ago and we would get a check in 1 to 2 weeks WELL here it is over a month If we cant get this resolved by Friday June 11th2021 we will be placing a complain tonIllinois Dept of Public Health nUS Dept of Health Human Services for Medicare Medicaid ServicesnI wish I could say good things about the people running this show but cant Their soo nice to get your family member in the facility and once theyre there it all changes more ... hide ...

Suggest you look elsewhere I would rate as a ZERO if I couldnFew if any CNAs care at all The head nurse is incompetent and the food is hated and feared by allnnMy mothers medication was screwed up several times and there would not have been an inve Suggest you look elsewhere I would rate as a ZERO if I couldnFew if any CNAs care at all The head nurse is incompetent and the food is hated and feared by allnnMy mothers medication was screwed up several times and there would not have been an investigation if I had not pressed the issue which is unethical The head nurse offered not even an apology until the Administrator was involved Mostly the CNAs hang out and chat and only seen when you press the call buttonnnThe food is terrible In 6 months there has been at least 3 head cooks and they are unable to handle simple allergies in the food service Not ONE resident likes the food Tour and ask the residents It is terriblennBut Heritage Woods got me in the end When we moved my mother out for her own safety we moved her furniture in with us Big mistake I have seen bed bugs in the house BEWARE more ... hide ...

Due to my mothers declining health we needed to move her from home to assisted living We looked at several facilities and decided Heritage Woods provided the services and environment best suited for my mothers needs My mother was there for two years Due to my mothers declining health we needed to move her from home to assisted living We looked at several facilities and decided Heritage Woods provided the services and environment best suited for my mothers needs My mother was there for two years before she past The staff that had daily direct contact with my mother were wonderful My mother said on many occasions how well the staff looked after her and took care of her My mother felt safe there and made many friends The CNA staff were caring and attentive to my mothers needs One CNA Shirley in particular was especially kind and loving towards my mother She was like one of the family watching over my mother Thank Heritage Woods for the care you provided my mother more ... hide ...