I do not recommend Park Charles or any of the apartment buildings run by Southern Management An allaround frustrating experience with often unprofessional or seemingly inept staffnn1Our movein was rough Management did not have our key fobs ready on o I do not recommend Park Charles or any of the apartment buildings run by Southern Management An allaround frustrating experience with often unprofessional or seemingly inept staffnn1Our movein was rough Management did not have our key fobs ready on our movein date and we had to wait 11 days for access to the building Thankfully they prorated the next months rent but it was incredibly frustrating for us to not have access to the apartment for the first 11 days of our leasen2During this movein chaos one roommate picked up a single key to our specific unit A little less than one month into our lease I requested the other two keys for myself and the other roommate but we did not receive them until seven weeks into our lease The three of us shared one key during this timen3The staff continuously directed us to a website and phone number for Landmark Parking to set up a parking account in the buildings garage This would have been helpful but they have not used Landmark Parking in almost a year I brought this to their attention and they STILL referred me to Landmark Parking throughout our stayn4In fact I received multiple communications directing me to nonexistent likely expired webpages This often was the case for important issues such as paying my utility bill onlinen5Two out of the three elevators were broken for a while which led to long wait times and very packed elevatorsn6Throughout the first several weeks of our lease we asked repeatedly where the apartments fitness center was located this information is not available online or in any welcome materials Each time we were given different answers and sent running around the different floors and buildings in the plaza Amazingly no one seemed to know where the gym was We did eventually find it thoughn7The dog area and pool were both under renovationwork during our stay so we did not have access to these advertised features Not much you can do about that though Maintenance work is no ones faultn8The leasing office closed on random days without warningn9The customer service was not good Sometimes people were pleasant but other times they were rude condescending unhelpful and just allaround seemed to have no idea what was going onn10I often had to send one two or sometimes even three followup emails in order to get a response And sometimes I still never got a responsen11The building is in a convenient area if you work downtown but it is not by any means a nice areannI give it two stars one star for having nice units with good views and one star for Tasha who works at the front desk the shining star of Park Charles more ... hide ...

The leasing staff are friendly and professional attentive to residents needs I moved here from a quiet suburb of west coast for grad school and the movein process was pretty smooth After living for almost one year I felt the life here was not as that The leasing staff are friendly and professional attentive to residents needs I moved here from a quiet suburb of west coast for grad school and the movein process was pretty smooth After living for almost one year I felt the life here was not as that terrible as I expected Truly an island of safe haven with diverse food options and supermarket available just walking distance away Rent is worth the quality of life resources are abundant and people nearby are amiable The neighborhood to the west could be a bit sketchy though as occasionally some uncanny noise could be heard from there The apartment is smokefree though there are sometimes unhealthy odors but management was quick to deal with them more ... hide ...

I lived here for 2 years in 2 different apartments in this building and I moved out almost a year ago I lived in 2 apartments because I lived out of town for a couple of months and wanted to save money on rentnnI had problems with bed bugs in both ap I lived here for 2 years in 2 different apartments in this building and I moved out almost a year ago I lived in 2 apartments because I lived out of town for a couple of months and wanted to save money on rentnnI had problems with bed bugs in both apartments which definitely were not caused by my roommates or me In my first apartment the pest control inspector who came clearly said that the bugs were in the walls and didnt see any living in my bed Additionally the bites started over 1 month after we had already moved in I commend the management then for how they handled the situation They were courteous had clear communication about when treatments would be and didnt charge us because the bed bugs werent our faultnnThe way the situation was handled the first time around left a good impression on me so I decided to return during my 2nd year My new apartment was on a completely different floor than my 1st apartment 7th floor vs 18th floor but we got bed bugs again And this time my roommate and I were careful not to buy any used furniture What my 2 star rating is for how the new manager handled the situation The building manager had unfortunately changed between the 2 incidents and the new manager Tiffin was not kind to us about this She actually suggested that the bed bug situation was our fault without evidence when she learned that I had previously lived in another unit which also had bed bugs even though it had been determined that we werent the source They were going to charge us hundreds for the treatment but luckily they didnt end up doing so The new manager also had terrible communication about when the treatment dates would be Regardless the managers accusation on top of the stress of actually having bed bugs was a lot to handle at the timennI give Park Charles 1 star back because I love the apartment otherwise Apartments and the building are nice They have an underground parking garage Picking up packages was easy Most of the front desk staff are super nice and understanding and some of the management is helpful However Im now traumatized by the mention of bed bugs and I suspect they have an ongoing problem with bed bugs From what I observed from each of my bed bug treatments we werent the only apartment being treated each time and we definitely werent the source I never had bed bugs problem before living here and I havent had problems since more ... hide ...

We have been living in Park Charles for almost 3 months now From the beginning it was a great experience John and Gerard were really helpful when we were looking to move in Common areas are maintained clean and all the staff is very friendly Four sta We have been living in Park Charles for almost 3 months now From the beginning it was a great experience John and Gerard were really helpful when we were looking to move in Common areas are maintained clean and all the staff is very friendly Four stars because we would love to have a fitness center in the same building instead of having to go to 39 W Lexington more ... hide ...

I will be moving out of Park Charles next month but I had an extremely positive experience here The staff were always friendly and so helpful My moveout process is seamless so far because of the attentiveness of the staff Sydney has gone above and I will be moving out of Park Charles next month but I had an extremely positive experience here The staff were always friendly and so helpful My moveout process is seamless so far because of the attentiveness of the staff Sydney has gone above and beyond to help me work out the kinks for my move and I am so appreciative of her professionalism and genuine care I would recommend this apartment without reservation I want to genuinely thank all of the Park Charles staff for making it a wonderful stay more ... hide ...