The apartments are nice inside My apartment wasnt deep cleaned when I moved in which I thought was odd especially during covid times My bathroom reeked of urine and there were things left from the previous renter Windows are leaky and UPS and other d The apartments are nice inside My apartment wasnt deep cleaned when I moved in which I thought was odd especially during covid times My bathroom reeked of urine and there were things left from the previous renter Windows are leaky and UPS and other delivery services have no access to the building so you will go days without receiving your packages because they simply cant get in Management never responded to this issue either The only thing this place has going for it is elevated ceilings and a decent community of people who live here Other than that I think management could do better with this apartment Especially regarding the price of rent more ... hide ...

I paid 350 to submit an application and they refuse to answer any email I send them or call me back with any update or communication

A very nice apartment Of course it had its issue leaky windows and constantly smelled like pot But I had a great view from my apartment and a great balcony Once management changed they got rid of free cable but they did reply to apartment issues more A very nice apartment Of course it had its issue leaky windows and constantly smelled like pot But I had a great view from my apartment and a great balcony Once management changed they got rid of free cable but they did reply to apartment issues more quickly And the women in the office were always friendly more ... hide ...

From day one it was a hassle We were shown two apartments One was not what requested It was a two bedroom We specifically said we needed a three bedroom The other was filthy and reeked of catdog urine I mean it was unbearable and it was carpeted Howe From day one it was a hassle We were shown two apartments One was not what requested It was a two bedroom We specifically said we needed a three bedroom The other was filthy and reeked of catdog urine I mean it was unbearable and it was carpeted However we remained patient and told the leasing agent that we would wait for a different apartment to come available We got a call a shortly after that another apartment that fit our needs was available I went to view it immediately She didnt show up so I called and they sent a different leasing person to meet me there It was perfect however it also reeked of cat urine Alas I was patient as the leasing agent told me that they had a deodorizing machine that would suck the smell out She said shed have her people come in and clean and paint it and deodorize it Awesome A week passes and I call her because she failed to update or follow up with me A different agent offers to work with me Great I remain patient and wait another week At this point my lease is quickly coming to an end where I was currently living We scheduled a final walkthrough before signing and sure enough NOTHING had been done No painting NO CLEANING And still reeked if cat pee of course So good news another apartment comes open It was actually not bad Needed basic cleaning and touch up paint around light switches regular wear and tear and trim needed cleaned and repainted in areas Thank goodness no pet odor So we signed and moved in shortly thereafter Of course the touch paint they used did not match the existing paint on the walls The trim was untouched Only the super obvious stuff was cleaned Id also like to mention that they advertised the floors as polished concrete Its not We did our own deep cleaning of the apartment I also requested that someone come fix the paint They never showed I went to the leasing office and after an unproductive conversation I was offered to do it myself Ha Whatever So moving forward we have done our best to make it our home The aesthetic is second to none really But of course more bs ensues Mostly the elevator It breaks down very few months And sometimes its a few days Other occasions it has been weeks Last time over a month Well lucky us we get ready to leave today and the elevator is broken Again We live in the sixth floor The stairwell is not air conditioned Its not awful with nothing to carry however we have young kids I have gear that I have to take to work and bring home We have groceries We have elderly family members that like to visit us at our home but cannot because of the ongoing elevator situation There is a disabled woman that lives below us that cannot come or go when the elevator is down Theres also a family moving in today On top of all of that during heavy rain the walls seep water Its because of a known issue with the roof Its ruined area rugs and curtains The staff has a 12 people that actually seem to care and the maintenance guys have been super cool Outside of that the others seem to be very annoyed As if I shouldnt be concerned about water coming into our home when it rains Our apartment in particular is beautiful but it has also been a nightmare We cannot wait for our lease to expire so we can get out more ... hide ...

Since the 1st hour of moving into our apartment it was a complete nightmare Prior to moving in my wife and I requested to view the loft we would be living in on multiple occasions We requested to view it by phone and by email Each and every time we w Since the 1st hour of moving into our apartment it was a complete nightmare Prior to moving in my wife and I requested to view the loft we would be living in on multiple occasions We requested to view it by phone and by email Each and every time we were told it was being made ready and would be able to view it the week of our move in I asked twice in that week when we could schedule to view the apartment but nothing was ever said We walked into our new loft and found that we just signed a lease for the wrong apartment The apartment we were supposed to be moving into was a corner apartment 3 bedrooms and all windows in the living room We had no idea there was more than one layout to a 3 bedroom because no one told us We were only told that the one we were renting had carpet My wife and I even told the leasing staff that we wanted the 3 bedroom specifically for the many windows in the living room and bedroom so carpet wasnt an issue The apartment smelled of wet dogs so bad There were holes and tears in the carpet There were rugs glued to the vinyl of the kitchen floor The kitchen sink sprayer was broken Trash left behind hiding behind the cabinets The master bath tub stopper was detached and broken with massive amounts of hair in the drain There was so much dirt on the doors throughout the apartment it made the doors look offwhite The master bath light fixture was missing a light bulb and the shower had no water pressure There was food residue on the walls throughout the kitchen and in the pantries The Leasings response Since you guys arent my people Im not sure how to handle this But if you were my people then I would just be like oh yeah its cool SERIOUSLY My wife even asked if this apartment was 1300 square feet and Leasing responded with oh I dont know During the tour Leasing proceeds to tell us how bad the carpet and apartment used to be and even shows us a picture of what the carpet looked like from the previous renter and how bad the apartment really looked before they cleaned it After an hour or so Leasing comes back to tell me they will be fixing the carpet scheduling the carpets to be recleaned on Monday this was a Friday and we will be given 450 off our next months rent per the manager She also told us we would be placed on the top of the list for a transfer to the actual unit we were supposed to be renting 30 days into renting our loft and weve already had issues with the discount we were to be given There was no talk of us receiving 450 off our rent Apparently that was made up and the manager never said anything about a discount however it was given to us anyways Carpets were never scheduled to be cleaned so my wife and I just said we would do it ourselves My wife had to call the office many times regarding the next available 3 bedroom for us to transfer to because no one had contacted us We found out through their website that one was available After calling the office consistently to find out when an appointment could be made to view the available unit on the 7th floor and even discussing this with the Assistant Manager who was also informed if we love the apartment after viewing we will move in asap an appointment was finally made with the Leasing person who moved us in It was for 930am Monday My wife called to confirm the appointment and we are told the apartment was rented and the next available was our current floor plan on the 6th floor minus the carpet But yet we were the next on the list to transfer No one communicates Leasing laughs like its all a joke to her No one knows what their doing how to actually lease an apartment or how to even treat a future or current resident I used to work in property management If I found out this happened and how my staff handled it there would be new leasing positions available immediately I have never felt so disrespected unimportant and more of a burden as I have just in an hour of moving here And its unfortunate that things will never get better more ... hide ...