If anyone is thinking of leasing at this complex, please read this review (I know, its a lengthy one). The incompetence of this place knows no bounds. My partner and I applied here early August of 2021 and started th
If anyone is thinking of leasing at this complex, please read this review (I know, its a lengthy one). The incompetence of this place knows no bounds. My partner and I applied here early August of 2021 and started the application process at the end of that month. The process of filling out paperwork should take a few days max, but it took us over a month and a half. We dont live close to the area, so we had to email everything back and forth to the office. We would call regularly to check up on our application/make sure they received the proper documents, but they almost never answered (unless it was an hour before closing). They were very slow to the emails as well, sometimes we wouldnt hear anything until days later. I understand the office only has two staff members and are incredibly busy, but our application process took a MONTH. Many times we would receive an email with documents that had incorrect names, addresses, or other information on it. We would ask them to correct this, and they would send it back with another error. This happened several times. One of the women even told us to just cross it off and fix it ourselves. This made me not trust the competence of the staff. In this time, the office gave us a move-in date and even emailed us a link to create a tenant portal (where tenants pay for rent). They kept insisting our move-in date was secure and we were good to go. Because of this, I put in my two weeks to transfer to a different job near the complex. Near our move-in date they let us know the unit needed a new fridge and bathtub, and we wouldnt be able to move-in. Meanwhile, our paperwork still wasnt approved by compliance and we couldnt move in until that was finished as well. When confronting the two staff members over the phone and expressing our frustrations, the community manager was audibly annoyed. She said, in essence, We gave you the option of another unit, now that option is gone. I explained to her that we cannot move into ANY unit because their compliance staff member hadnt approved the paperwork yet. At this remark, she was even more annoyed and had nothing else to tell me. The few times they would answer the phone, the staff would just tell us we dont know to any question we had. It is my understanding that it is their JOB to answer inquiries about units and the move-in process. Just two days ago they finally email us right before closing that they cannot proceed with our move-in. We were at this back-and-forth process for almost a month and a half now. When insisting they wasted our time and asking for a reason for our sudden denial, the manager said our verifications were found not valid. She further said that they do not know the outcome of an application until its been submitted to compliance. With that being said, Im not quite sure why these people gave us a move-in date and supplied us with a tenant portal if the outcome wasnt decided yet. The staff made us believe this unit was ours and made almost no effort to ensure it was. They strung us along with false promises and were incredibly difficult to work with. Its my belief that we were denied because the incompetent staff supplied compliance with incorrect paperwork that had constant errors. We were conned big time. Save your money, your sanity, and your time. Theres some place better.To the soulless, cookie-cutter response from the owner: Please hire new staff or ensure the current staff doesnt let something like this happen again.
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