All the positive reviews are so deceptive and mainly focus on the process of obtaining the apartment. When it was known as HILLSIDE, it was much better than Eastchester Heights' "quality community" and whatever they call themselves now. I lived in th All the positive reviews are so deceptive and mainly focus on the process of obtaining the apartment. When it was known as HILLSIDE, it was much better than Eastchester Heights' "quality community" and whatever they call themselves now. I lived in the area as a child and, as an adult, I wanted to come back mainly because of the roomy apartments. However, everything about this place is awful; waterbugs every day and more recently, mice in the apartments and large rats running around the premises. The buildings are not kept clean: the incinerators are overflowing in my building because they are not regularly maintained. Making appointments is the worst; everything is via email, but no one answers emails or even contacts you about issues in the apartments. I hate how infested it has become with waterbugs and mice and how some of the maintenance personnel have become so lackadaisical; they don't seem to want to do anything when you finally get them to service the apartments, brushing off your concerns and rushing through the work, doing a poor job. It's sad to say, but I really despise it here. I work too hard to be scared in my own home. For the record, I'm scared of waterbugs and mice. One star for the large rooms; Eastchester Heights Quality Community, you have to do better, please. more ... hide ...

Man o man has Eastchester Heights have changed for the better Our new and talented maintenance manager Chris Garcia exemplifies what customer service is all about putting the last management and there practices is the dust First lets talk about att Man o man has Eastchester Heights have changed for the better Our new and talented maintenance manager Chris Garcia exemplifies what customer service is all about putting the last management and there practices is the dust First lets talk about attitude EastChester could have not have picked a nicer and more genuine person to hire Chris Garcia is very courteous he has made me and my family feel very comfortable and treats us with the upmost respect Chris follows up and Ensures that work done Chris is very knowledgeable in answering all of my questions and responded to all my maintenance issues very quickly He was able to resolve all my maintenance problem within a matter of min Chris Garcia thank you for you outstanding service and dedication more ... hide ...

I dont usually leave reports but I had to for Chris at Eastchester Heights Management When we moved in we had some issues with the apartment issues that Chris and management were not made aware of initially until we brought it to their attention Once I dont usually leave reports but I had to for Chris at Eastchester Heights Management When we moved in we had some issues with the apartment issues that Chris and management were not made aware of initially until we brought it to their attention Once Chris became aware of our situation he handled us with care empathy and swiftness He even made sure I had direct access and contact to management in the case of any future issues I may need assistance with I have never MET the manager to my previous buildings Ive resided in let alone have a GREAT relationship with one Listen everyone has their own experience my biggest concern with Management of any kind is how they find long term resolutions to conflicts and problems and I can tell everyone reading this review I am VERY satisfied with the way we were handled See you soon neighbor more ... hide ...

Just to inform you that Chris the maintenance manager and Medina the leasing manager went above and beyond to meet our needs They kept in contact with me and my family on every move daily My family and I have not one complaint about them two I will r Just to inform you that Chris the maintenance manager and Medina the leasing manager went above and beyond to meet our needs They kept in contact with me and my family on every move daily My family and I have not one complaint about them two I will recommend them for a higher position and a higher compensation if its possible I will always communicate with them two for any future plans more ... hide ...

Hats off to Chris the new Manager in the Maintenance Department I had the worst experience of my life this past weekend and he patiently listened to all my concerns which was a lot and addressed every single one With Chris there is action behind his Hats off to Chris the new Manager in the Maintenance Department I had the worst experience of my life this past weekend and he patiently listened to all my concerns which was a lot and addressed every single one With Chris there is action behind his words he gets the job done I greatly appreciate everything you did and the company is blessed to have you more ... hide ...