As a tenant At Hometown Matador Ranch I just want to say Gracie Savala is outstanding The Professionalism she shows welcoming and taking care of our important business makes us feel comfortable living here Shes always approachable when my questions n As a tenant At Hometown Matador Ranch I just want to say Gracie Savala is outstanding The Professionalism she shows welcoming and taking care of our important business makes us feel comfortable living here Shes always approachable when my questions need answers Thank you Gracie more ... hide ...

This staff at this place is very unprofessional the lady Laurel Stradinger is a very unprofessional leasing agent she will not call to let you know what is going on with your application you have to call her It took two months and we still didnt get This staff at this place is very unprofessional the lady Laurel Stradinger is a very unprofessional leasing agent she will not call to let you know what is going on with your application you have to call her It took two months and we still didnt get a response yes or no it we had the apartment We decided to go get the deposit and try someplace else more ... hide ...

For the past 6 months my aunt has lived next door to someone who works on machinery inside his apartment 3rd floor The walls rattle and the floor shakes but the leasing office refuses to address the issue This is 247 not just during the day The neigh For the past 6 months my aunt has lived next door to someone who works on machinery inside his apartment 3rd floor The walls rattle and the floor shakes but the leasing office refuses to address the issue This is 247 not just during the day The neighbors on the other side and below him have complained but because hes on subsidized housing guaranteed money the office refuses to take control of the issue They do not care about the seniors who live here Its all about the money Please dont allow your parents grandparents or elderly family members live here more ... hide ...

The initial process of applying for an apartment has truly been disappointing and a waste of time My mother started her application at the end of November In assisting my mother with trying to get into the apartment we have dealt with three people an The initial process of applying for an apartment has truly been disappointing and a waste of time My mother started her application at the end of November In assisting my mother with trying to get into the apartment we have dealt with three people and have been given false misleading information by each person The staff is not professional when it comes to ensuring that a future resident is informed clearly of what is required To give a person false hope youve been approved and actually walking through and viewing the apartment then weeks later no youre over the income level sorry is not the way to do business After learning today 142021 that my mother is not approved for the apartment as a result of unprofessional staff and having turned down other opportunities we now have to start the process all over againnnReply to ManagernnCarmen I understand that the state has guidelines Most communities have guidelines make 3 times the rent or 2 times the rent Or with HomeTowne At Matador Ranch income restrictions to provide affordable rental rates for seniorsI dont understand why this was not disclosed up front Our visit to the office with Viviana and Laurel filling out the application why was this not made clear to us Did I miss this on your website I dont understand why my mother called on 12172020 and was told by Laurel the new leasing agent Oh you got the apartment Instead of admitting the office needed all her paperwork and more time before a decision is made Instead was told the office needed a copy of her award letter Hmm something the office should have before telling a future resident she was approved In her excitement my mother sent a text message to her sister to tell her she got the apartment 12182020 I emailed the the award letter Laurel replied to my email to thank me and said send the last 4 of my mothers payroll statements Wait more info the office does not have Copies of the statements were emailed on 12212020 Laurel called the same day to say the pay statements were not legible could the originals be brought in On Tuesday morning 12222020 my mother brought the copies in and handed them to you Carmen After making copies you Carmen then asked my mother if she would like to see the apartment On the walk over to the apartment my mother was assured by you Carmen that she had the apartment Upon seeing the apartment my mother was disappointed that it had a shower and not a bathtub something that she was assured of by Laurel You Carmen made a phone call to see if there was an apartment available with a bathroom There was not So my mother decided to wait and think about it She was told by you Carmen that it the apartment would still be available My mother called back the next day and decided she would take the apartment she spoke with Viviana On 12302020 I spoke with Laurel to see about a possible movein date I was put on hold and then told by Laurel I will call you back on Tuesday since the corporate office is closed Being anxious my mother decided to call on Monday 142021 to see about the move in date and spoke with Viviana who said oh I was about to call you Viviana then told her that she made 2000 too much and could not move in Wait whatnnSo Carmen I understand the guidelines I understand that it takes time for things to be processed I DO NOT understand why you and your staff that you manage would give a future resident false and misleading information It seems that the process was done in reverse you tell the future reside you are approved send us your paperwork youre not approved In her excitement she orders new pots and pans towels Because after living with her daughter for two years to help out since losing her job she helped support her daughter and her Autistic grandson she was finally getting her own place Help me understand why you and your staff would build someone up to turn around and disappoint them more ... hide ...

Its a pretty nice place Clean The guys are always there on golf carts ready to do what needs to be done Apartments are layed out nice Plenty of space Nice size closets and bathrooms I give it 5 stars