I Terry Urbina am very satisfied withnHarris Branch Senior apartmentsnArlette on the leasing team is verynprofessional and polite always

Must say the staff at Harris Branch 55 is the most helpful and professional I had the pleasure of being assisted by Arlette and she was so patient and knowledgeable with the application process She is AMAZING at what she does and it was a pleasure t Must say the staff at Harris Branch 55 is the most helpful and professional I had the pleasure of being assisted by Arlette and she was so patient and knowledgeable with the application process She is AMAZING at what she does and it was a pleasure to do business with this complex The property is beautiful and quiet The apartments are nice and so are the ameneties Great experience more ... hide ...

I applied to live here and was so excited when I received a welcome letter Requested to move in a day earlier received a second email showing increased prorated rent I paid my prorated rent and deposit online 3 days Tuesday before move in date Two da I applied to live here and was so excited when I received a welcome letter Requested to move in a day earlier received a second email showing increased prorated rent I paid my prorated rent and deposit online 3 days Tuesday before move in date Two days before move in I receive another email advising sorry i didnt work out with our community Already had cable electric and gas scheduled to be connectednFeeling so devastated yet i quickly moved on to another location and moved on Halloween weekendnI have repeatedly called texted and left messages about my refund took money even though Im not a resident Have been told check is in the mail yet no one will return my calls they promise of course Will 3 times Arlette one yet Im getting the runaround and still no refund It was 36000 or I wouldnt be so upset about the urgency Still waiting on my money going on 3 weeks now Still no answersnUpdate now as of approximately three weeks later i did receive my refund Thank you Will for making this happen more ... hide ...

My father just moved into the building 2 weeks ago The water from the tub and shower has not worked properly since the day he moved in it drips out and he is unable to shower properly He is boiling water for an hour and a half each night to put into My father just moved into the building 2 weeks ago The water from the tub and shower has not worked properly since the day he moved in it drips out and he is unable to shower properly He is boiling water for an hour and a half each night to put into the bathtub to clean himself Ive deployed before and I am shocked that this is what he has to do after paying rent and fees How does the management not check the apartment unit before renting it out for cleanliness and functionnnOne of the two front desk staff not mentioning names even though I know her name because I have control of my tongue unlike her was not helpful He went to them to ask for assistance filling out a maintenance request and she told him to ask someone else for help I called the next day they were open and she hung up on me after she repeatedly spoke over me and wouldnt let me get one word innnHe even had his car towed because he was intimidated by the front staff to ask for help getting a permit I had to help him one weekend when I was off to get daily permits He is working on getting a permanent permit This cost him 300nnI live in San Antonio and was not able to visit him when he first moved in but I was totally disturbed to know the water in his shower was not workingnnIve called multiple times asking to speak to the manager but come to find out they only have a temporary manager who probably doesnt care about the residents nor how they are treated the living conditions nor how the office staff speaks to anyone on the phonennMy fear is that the office staff will continue to treat him unfairly and will ultimately lead to us having to pay out of pocket to get out of the toxic environment and to a place with functioning appliances Lehman action will be taken if this continues and if he has to move outnnIf management really reads these reviews I would love a reply and a phone conversation What if this has happened in the past multiple times Arent you embarrassed No one deserves this treatment No onennMy advice to future residentsn1 check out the unit before you agree to move inn2 ask them to show you how to use the online links They refused to help my dad Customer service professionals should never refuse to help someone I am also surprised they do everything online when the majority of their residents are over 55 years of age It is not user friendly for someone above 70 which is my fathers agen3 consider staying somewhere else The front desk staff that I mentioned above holds grudges and doesnt help which are all bad qualities in a front desk attendant who is supposed to be helping senior citizens more ... hide ...

I was moved in back middle of November 2021 with a 2 months November and December free rent concessions without any stipulations attached and signed the lease contract that included the 2 months rent concessionsnNow after More than 3 monthsthe office I was moved in back middle of November 2021 with a 2 months November and December free rent concessions without any stipulations attached and signed the lease contract that included the 2 months rent concessionsnNow after More than 3 monthsthe office staff email me that she was wrong for emailing in November for notify me that the 2 months is free and the lease contract i was already signed was wrong saying November was not free so that i must paid prorated rent for NovembernThat was not only professional but also breach of contractnI am asking the owner to look over my signed lease contract and email confirmation sent to me by office staff confirming the 2 months free rent concessions to correct and adjust my accountnThanksnThanksAlex for resolving all problem and a nice discussion today more ... hide ...