Staff are friendly and do their best to provide the best customer service for their residents They listen to their needs and concerns and do what they can to help their residents A lot of the complaints seem to stem from issues and factors that cant Staff are friendly and do their best to provide the best customer service for their residents They listen to their needs and concerns and do what they can to help their residents A lot of the complaints seem to stem from issues and factors that cant be controlled by the staff eg supply chain issues delaying the replacement of parts There are also old reviews on this page listing issues that have already been handled Maintenance does a great job with maintaining the building and ensuring the needs of the residents are met in a timely manner to the best of their ability more ... hide ...

This place honestly gives me piece of mind And its nice on the eyes too Im so happy my grandma found a comfortable place to live and thrive in her later years Maintenance and management prove themselves whenever theyre called for anything and that r This place honestly gives me piece of mind And its nice on the eyes too Im so happy my grandma found a comfortable place to live and thrive in her later years Maintenance and management prove themselves whenever theyre called for anything and that really helps me feel more at ease I would recommend this place to anyone looking for Senior apartments more ... hide ...

I have a 90plus friend who lives therenHer car was damaged and broken into numerous times Nothing was inside to be stolennI have never seen the security gates closed why arent ther being used Do they even worknnI rated you one star only because it is I have a 90plus friend who lives therenHer car was damaged and broken into numerous times Nothing was inside to be stolennI have never seen the security gates closed why arent ther being used Do they even worknnI rated you one star only because it is not possible to do negative stars more ... hide ...

This building gets a bad rep Alot of old and poor comments on the building I am the current maintenance guy I have been here for almost a year now and Id like to comment myself about the building and the issues mentioned such asnnBed bugsnThe waternT This building gets a bad rep Alot of old and poor comments on the building I am the current maintenance guy I have been here for almost a year now and Id like to comment myself about the building and the issues mentioned such asnnBed bugsnThe waternTrash shootnCustomer servicennBed bugs when I first got here there was one room occupied by a couple of terrible hoarding tenants that lived with the bugs for close to a year before I got here and didnt mention it to the staff or seem to care Since then the tenants of concern have been removed and the unit professionally treated as well as other areas and units that may have been compromised and every single apartment that may have been effected by those peoples inactions have been treated cleaned and cleared by professionals of any bug They are treated monthly still to make sure the building stays bug free for the communities health and safety and their loved onesnnTo say that there is nothing being done is a flat lie Its been and being taken care of PeriodnnThe water when I first got here yes the water was safe to drink but had a smell to it and for some made peoples skin dry up This issue had nothing to do with the building The company that provides water to the surrounding area the Adriana and Des Moines as a whole stopped chlorinating their water several years back to save money since Ive been here a water filtration system and a water softening system have been added to correct this problem The water quality here now is far better and healthier than any type of water you will get from the great state of Washingtons tap even the skin Not one complaint sincennThe trash shoots when I got here the trash were closed for only 2 weeks some tenants were throwing items down the shoot that didnt belong there causing the compactor to breakdown such as furniture bed frames and box cardboard boxes To add to it there was no maintenance guy at the time to manage these kinds of issues So until the issue could be corrected the shoot was locked In the year Ive been here thats only happened once and for a day cause I was here to fix it the trash shoots are never locked and the trash and recycling areas are well managed and available to allnnThe customer servicennThe first front desk associate was aggressive and negligent worker and was fired The next front desk associate had some issues of their own They Sometimes came off abrasive and aggressive At heart they meant well but often didnt treat everyone fairly and since moved on to greener pastures and there is a new lady Jeanne the current front desk associate is completely different from the previous 2 She is extremely professional extremely knowledgeable and tries her best within company policies to make everyone here happy She treats every everyone with respect and kindness Not one complaint or issue since she has gotten here She is amazing her and the manager bothnnAlso before I got here there was an influx of bad maintenance guys that didnt do their jobs and didnt engage the residents hardly at all I keep the building in good condition and treat everyone with love and respect Just ask around for yourselfnnIts affordable and a wonderful community as a whole No building is gonna be perfect But I have never worked for a better group of lovely gals we are an amazing team We care for and love these people and are loved by themnnMost of these bad comments are very old or simply just not true to the current state of the buildingnnI personally love coming here Everyday is a joy to work with the staff and for the residents We have a great community Everyone here shares and is kind to one anothernnWords can be misleading but actions results and smiles speak louder than wordsnnCome visit and see for yourself just ask around more ... hide ...

My elderly relative had been living here, but I had to make them move due to the terrible security, unclean water, bed bugs, and poor management. The management staff on-site during the day was inadequate, with one of them eventually getting fired du My elderly relative had been living here, but I had to make them move due to the terrible security, unclean water, bed bugs, and poor management. The management staff on-site during the day was inadequate, with one of them eventually getting fired due to their threatening behavior towards tenants. Furthermore, the garbage chutes on several floors were locked, forcing tenants on those floors to carry their garbage in the elevator and through the hallways. When I contacted the management company, they refused to intervene and trusted their management, which I highly doubt based on their staff's past actions. Tenants meetings had also been disrupted by staff. I had done extensive research prior to the building's construction, and was very excited for my family member, but what I saw instead was a complete letdown. I'm disappointed in the management and the investors who tricked us. Brian Scalabrine, if you're still associated with this, shame on you! This is not just a senior housing complex, so be warned - it is not a safe building. Do not let your loved ones live here. more ... hide ...