My parent has been living at LaVerna Terrace for several years. It used to be a wonderful place to live and my parent really enjoyed living there! My parent still enjoys the friends she has made there. However, the curr ent management is the worst its ever been. It isnt all those who work there, but the main manager in whom I am referring to. She runs the home like it is a business more than a final residence for those in their last years. She puts on a sweet face and smile in front of your face, but does nothing for the residents; only complicating their lives. Speaking with my parents neighbors, they absolutely cannot stand her and want her out. I would totally agree! A retirement home should be a very upbeat, caring facility to give Senior Citizens a wonderful experience in their final years of life. This place, due to an overturn of ownership and management, has been lacking as of late. The current manager is only there 3 days a week. How can a manager run a large Senior Residential Home, having so many residents with needs, work only 3 days a week? This doesnt make a bit of sense and demonstrates this facility is run like a general everyday business instead of a final home for Senior Citizens. National Church Residences, the current ownership, need to show they care by seriously considering letting the current manager go and placing someone in this very important position who does deeply care about Senior people and understands their needs, rather than just the needs of the building. They need to let go of a dictator who thinks the Seniors need to \"know their place\". Someone who has difficulty getting along with people, especially the family members of those who live there. It can be a difficult time for them as well, watching their parent change from the people they were in their youth to those who need more and more care. Family members do not want to see their parent treated like an object and should be able to speak with the manager when the need arises. In fact, a good manager would insure, with each residents permission, a list of family members that they are able to speak with them if the occasion should arise, because emergency will eventually arise. This has not been done. A designated family member or members should also be able to speak with a manager about concerns they might have about the management of the facility when it is perfectly clear that the management is not going well for their loved one, who may not be able to stand up for themselves, as can happen when people grow older. They need to feel that their parent is in a safe place, being well cared for, and that parent, as well as other residents, can speak freely to such management when they are not happy with how the facility is being run. Currently, there are fears of repercussions if they go to management with their concerns or if a family member goes to them with their concerns. When something is not okay, the manager needs to understand why family members might be getting upset. Especially if promises and reassurances the manager has made to the family about the welfare of their parent is discovered later on to have not been follow through on and the situation has become worse. The current management situation is not acceptable and those who are thinking of entering LaVerna Terrace need to be made aware of this. There are some very caring people at this facility, but again, its one thing to be sweet and nice to a family members face, reassuring everything will be good for their parent only to have that reassurance shattered in the weeks following. Hopefully, NCR will finally take some action so that this residence, as it has been in the past, can go back to being one of the best Senior facilities in the State of Indiana. more ... hide ...
