Poor management is \"stealing\" your money. Property management will provide you an \"ALL IS YOUR FAULT, PAY FOR IT\" experience.# I have a 6-month renewed contract. But I was asked to pay for another month rental becaus e property management did not put the contract in the system, not knowing contract ends date. But here is how they manipulate:First, current property manager, Jalen Charles, said I did not see a contract in the system. You were under month-to-month ($250 extra per month). After I emailed forward him the renew contract, he denied this is a real contract from Metropolitan, because no letterhead. As a property manager, he could not tell his own contract. Even so, he was still very confident, saying that he has sent change of terms letter, notifying tenant the end of lease in next 30 days. Since I did not response to the notification he sent out, which he did not, I should be responsible for next month rental as well.How did you notify me when you do not know there is a contract in place/when it ends?Fairness is not important to property management at all, tenant just pay for whatever they ask to cover their mistakes.# Since the management did not have the contract in the system, I was charged based on month-to-month rate, which is $250/month extra for 6 months. Of course, they did not even tell me this until moving out, or admit their mistake till now.# I also contacted corporate property manager Sarah Albright. She could not explain the difference between fixed term and month-to-month contract. Because she wants to use fixed term to explain why I was over charged and month-to-month term to charge me for not giving moving out notification. She ignores who began this issue with forgetting put contract in the system, who over charge tenant and who did not know contract end date. Also, she denied to refund or admit over charge based on month-to-month rate. For a studio, market rate in 2020 is around $1,300 (now, pricing is $1,225/month). I was charged for $1,599 based on fixed term rate taken from 2019.Normally, you pay more for month-to-month, because the flexibility. 6 months+ term, you have a better rate/discount. In my case, I paid higher rate under a longer term. The management has no respect to tenant or contract terms.If I have to do the math, I lose $250*6+deposit+ potential another month rental (management charges for whatever they want).Recommendation:- Admit your mistake and resolve it in a proper way; making more mistakes to cover another mistake is not helpful.- Provide a way of escalation to higher level management more ... hide ...
