EL SERENO SENIOR LIVING

I have resided at El Sereno Senior Living since 5312019nOverall I have been happy with my 1 bedroom apartment and especially with a wonderful group of dear friends residing herenMy primary reason for not giving a 5 star review is the inherent flaws w I have resided at El Sereno Senior Living since 5312019nOverall I have been happy with my 1 bedroom apartment and especially with a wonderful group of dear friends residing herenMy primary reason for not giving a 5 star review is the inherent flaws with regard to the way the structure was built ie no proper janitors facility which has greatly influenced how building is kept cleannPoor quality paint jobs in our apartments and lack of washable enamel in areas such as kitchen bathroomnKitchen cabinets not well suited for seniors ie upper shelves are wasted space without a step laddernSodded areas all around the building were not leveled prior to sodding including the Pet Yard so there are many divots and holes posing a risk for seniors with poor balancenAnd for all the money spent on the landscaping the previous companies hired to maintain it didnt seem to care how they did it and many trees shrubs and ground cover sufferedsome due to weather but many were not suited for this location and died leaving many bare spacesnBut probably the most irritating item has been ongoing false fire alarms despite being a smoke free building But Melissa and her staff are working on this toonAlso the rapid turnover of office staff many of whom lacked people and problem solving skills especially in first 2 yrsnOnce ConAm replaced Mayfair I felt there was hope on many levelsnAnd with the last longer term managers resignation and ConAm Area Manager Melissa Senkel and her team taking the reins until a permanent committed manger is in placeWell we are all seeing some very good things happeningnFinally money is being spent for resident activities and management hosted events are taking placenEvery Tues morning we now have coffee and donuts in the club room More residents are gathering to meet and greet and this is always goodnWe now have a pool table Foosball and proper equipment for the Bocci courtnAnd we are learning from Melissa that many more items are being added or replaced and better use of space better cleaning tools are now being looked at and Melissa seems very committed to finding solutions for the problems and to having this building clean and presentable on ALL the floorsnnSo my hope is that El Sereno Senior Living is finally on its way to be the great living place we have hoped it could be and this is thanks to a very seasoned Area Manager for ConAm Melissa Senkel who walks the property talks to residents and most importantly listens to what they have to say more ... hide ...

Melissa and her staff are awesome We love her Melissa and the staff give us great parties and bingo tines

She takes care of problems immediately Great management they have pool table most of the people are genuinely concerned and nice not fake

I absolutely love living here Wonderful pool gym and exercise room Management listens and is supportive of our wantsneeds Maintenence staff is friendly and helpful Recently added pool tabletabletop shuffleboard and bowling Big screen TV

I lived here for two years moved in 3 months after it openedI loved itI was on the third floor And did not have any problems only one bad neighbor but there is always One Bad Apple in the bunch right The grounds are wellmanicured the residents are aw I lived here for two years moved in 3 months after it openedI loved itI was on the third floor And did not have any problems only one bad neighbor but there is always One Bad Apple in the bunch right The grounds are wellmanicured the residents are awesome the only negative I can say is the owners out in California really need to find a good management company to handle the kinks that still need to be worked out due to a new building and all its codes more ... hide ...