I applied to an apartment complex over a month ago as I am relocating for work and was told I would know by the following Monday. It is now a month later and all I have been given are excuses and one agent even admitting she forgot to sign my applica I applied to an apartment complex over a month ago as I am relocating for work and was told I would know by the following Monday. It is now a month later and all I have been given are excuses and one agent even admitting she forgot to sign my application. I was also asked to give the $99 holding fee upfront or else they would lease it out to someone else, even though I applied first. Exasperated by the lack of communication and lies, I contacted the manager and requested a refund of the fee since it is not normally required until after the application is approved (which mine still is not) and they are still housing the other tenant. Nothing stated that the fee would be non-refundable (apart from the application fee) and I was bluntly told by the leasing agent that it was refundable. During this time, I found a better apartment and was given an application same day and the process has been far more professional. I would highly discourage anyone from utilizing Salem Run as they will not return your money. more ... hide ...

Nice clean apartments outside is kept immaculately

Very friendly staff I felt at home as soon as I walked through the door

My husband and I along with our daughter lived here for two years Our stay was okay over all We had issues with maintenance actually coming to fix things We paid rent in full and on time even during the pandemic Our dishwasher was unusable for a year My husband and I along with our daughter lived here for two years Our stay was okay over all We had issues with maintenance actually coming to fix things We paid rent in full and on time even during the pandemic Our dishwasher was unusable for a year I made multiple complaints and still paid rent in full We left these apartments 4 months ago and they sent us a bill within a week of relocating for over 1600 I called and got a break down of what all the bill was for They charged us to replace all carpet and vinyl in the apartment when there was no damage to either of these things I challenged this and opened a dispute with the company after multiple attempts of trying to contact them through phone and email They finally assigned someone to our case this was two months ago and I have not heard from this person supposedly assigned to our case So theyve ignored my dispute and have now sent us to collections for not paying the insane amount theyre trying to charge I will never be moving back here and I dont suggest anyone else does either more ... hide ...

I want to leave a review on here for anyone who may ever be interested in renting from Salem Run This is my second time living in these apartments and I am going into my second year here and I absolutely love it I cant speak for everyone but I can pr I want to leave a review on here for anyone who may ever be interested in renting from Salem Run This is my second time living in these apartments and I am going into my second year here and I absolutely love it I cant speak for everyone but I can provide my own feed back I am super thankful for the people who work the leasing office for always getting maintenance to our apartment promptly with any small issues that make come about Maintenance are always super helpful and nice when they come as well I have personally never had any problems with Salem Run and I enjoy residing here I would definitely recommend to anyone more ... hide ...