I resided in Stone Gate for a little over a year and it was undoubtedly the worst experience I have ever had with customer service. The management switched twice while I was living there and it became increasingly worse with each shift. Patricia was I resided in Stone Gate for a little over a year and it was undoubtedly the worst experience I have ever had with customer service. The management switched twice while I was living there and it became increasingly worse with each shift. Patricia was impolite in every encounter I had with her. The facilities were not in the best condition and were frequently extremely unpleasant. For instance, a bunch of kids had a good time and pelted the corridor I lived in with eggs, and I'm not mad at the kids for being kids, rather, I am mad at the management for taking WEEKS to rectify the issue. The "car wash" was dysfunctional for 10 out of the 12 months I lived there. The gym was closed during my entire stay, even when all the neighboring complexes had opened their gyms. The pool was inadequately maintained and was shut down for 9 out of the 11 months I resided there. The community area located at the back of the complex was always full of litter and was repugnant. The community grills were corroded and about to collapse. All the picnic tables were ruined and appalling. The grass was dead and ghastly for the majority of my time there. The apartments appear roomy and pleasant in the beginning, but in actuality, as you live in them, you realize how shoddy the construction and upkeep is. Additionally, the management office managed to misplace my paperwork five times. I can't emphasize enough how horrible my experience more ... hide ...

Ive lived here for almost 2 years and this complex is the worst place Ive lived in The management has changed twice in two years and they have been progressively worse The pool has been closed all summer due to poor maintenance and servicing poorly c Ive lived here for almost 2 years and this complex is the worst place Ive lived in The management has changed twice in two years and they have been progressively worse The pool has been closed all summer due to poor maintenance and servicing poorly cut grass and good luck getting service from maintenance more ... hide ...

The new management at stone gate is terrible My husband and I had an amazing first few months before van metre took over The new manager is rude her tone of voice is not comforting at all The new managers priority is clearly money over quality of ser The new management at stone gate is terrible My husband and I had an amazing first few months before van metre took over The new manager is rude her tone of voice is not comforting at all The new managers priority is clearly money over quality of service If Stone Gate wants to succed at making their tenants feel at home then replacing that cold manager would be the first step When new management took over they did NOT care about making it a smooth transition and could care less if you did not know about the new portal to pay rent they would just charge you and pretend you never paid Noone hardly answered the phone any more and when we went by the office we prayed we would get anyone other than the manager to avoid having to deal with her coldness If you value a home feel and great management 1010 would not reccomend more ... hide ...

Great they all make me feel like Im home

YOU HAVE BEEN WARNED I recommend reading the reviews of this apartment complex before you commit to an apartment lease with this facility There are much better options They are not military friendly as they claim to be