The New apartment homes are amazing Washerdryer included and stainless appliances with microwave

I applied for a unit and was approved When I was approved I asked what unit I would be placed in I was given a building number and a general location of the unit It was in a quiet location in a secure building both of which I was looking for so I wa I applied for a unit and was approved When I was approved I asked what unit I would be placed in I was given a building number and a general location of the unit It was in a quiet location in a secure building both of which I was looking for so I was happy with that About a month before I was to move in I tried to contact the office to confirm the exact address so that I could start the process of requesting changeover for utilities and such After sending several emails and leaving several messages I finally got an email back saying that there was only one person in the office and that I would receive an email with my address That email finally came about two weeks later with the lease agreement The unit on the lease was in a totally different building than I had been told The unit on the lease was in the same building and same floor as the leasing office the ONLY building that wasnt secure which I made a point of making when I spoke with the leasing office that I wanted a SECURE building Also I have a dog which they were aware of who barks when he hears a car door The traffic from the leasing office would make this issue worse for my dog as well as for my potential neighbors I explained that the unit was unacceptable and asked what happened to the unit that I was told about I was told that the unit that I was originally told about was already leased out I cant help but feel that I was given the bait and switch Had I known that the unit I would be given was the one on the lease I would not have even applied but that wasnt the case The units are nice the property is nice which is why I chose it The communication with the leasing office is exceptionally lacking Approach with cautionnUPDATE The response to my post was to contact the office to discuss the situation I did contact the office several days ago regarding the situation Left a message AND sent an email I have had no response Again communication with the leasing office is exceptionally lacking more ... hide ...

Maintenance team is great They were prompt and made sure my issue was taken care of by the end of the day

Originally I reviewed this place higher but the last year of living there the quality of customer service plummeted I am not sure if this was due to the amount that the office staff changed in the 2 years I was a resident but Im not sure what happene Originally I reviewed this place higher but the last year of living there the quality of customer service plummeted I am not sure if this was due to the amount that the office staff changed in the 2 years I was a resident but Im not sure what happenednI had my fair share of issues with living here With the online billing portal YourNextPlaceToLive I was hit with multiple surprise charges requested that it be looked into by the office staff days before the first of the month only to go back in on the first of the month as the issue still wasnt resolved I reached out to MillerValentine directly but to no avail I eventually was told that I had acquired a late fee because I had not paid on time This could have been resolved if the online portal issues were fixed when asked well in advance Another issue near the end of my lease was due to a typo written on my updated paperwork going into my second year of tenancy The month of renewal was one month too early and I pointed this out to the staff member Mindy and she scratched out the date and rewrote the corrected and assured me she would correct the entire contract as well as send me a copy via email She asked if I would send her my updated renters policy to which I went home and immediately sent I never received my updated tenant lease Fast forward to the end of the 2nd year lease I was told that my lease would be ending a month early despite being assured that this wouldnt be an issue and that I would have to pay a fee as I was not giving 60 days notice of moving out I informed the new staff member of my experience last year as well as a copy of the first page were the prior member scratched out the dates and was met with You dont have a copy of the lease Well that is a bit unorganized of you I cant help you and you will have to pay the fee Needless to say I went to corporate and corporate reached out to the area manager who honored the corrected contract I just question why there was such rudeness and hostilitynnI recommend college kids to live here if they want a quiet space with access to Talawandas nature trails and a decent space to live but beyond that theres not much to redeem this place for me Even the maintenance seems to have an issue with the apartments from the conversations I had with several of them Im including a video of my experience with the upper neighbors dishwasher raining into my apartment for weeks without being fixed I dont chalk that up to maintenances fault as they tried to fix it but there is a lack of care to spend money for updates Older apartments with older appliances arent a great mixnnI hope Indian Trace is able to fix the short comings and issues I experienced as I really did enjoy living there the first year more ... hide ...

Lived here for a year and rather enjoyed the experiencennProsnnManagement is helpful and friendlynEmergency maintenance is availablenFree parking and dumpsters availablenApartment appliances microwave oven and refrigeratorfreezer are fairly modernnOu Lived here for a year and rather enjoyed the experiencennProsnnManagement is helpful and friendlynEmergency maintenance is availablenFree parking and dumpsters availablenApartment appliances microwave oven and refrigeratorfreezer are fairly modernnOutdoor balconiesnElectric heatingcoolingnWater utility included with rentnClose proximity to campusnnConsnnLots of paperwork to fill prior to renting approval includes credit check and brief financial historynCardoperated washers and dryers reloaded at office with cash 5 and 20 bills onlynOccasional bicycle and car vandalism or dentingnSome smoking occurs in nonsmoking buildings depends on tenantsnProximity to high school and The Annex may make morning traffic moderateheavynNeed Renters insurance from the MillerValentine Group cant use State Farm or other insurance providers more ... hide ...