Excellent

When I was told I would be going to rehab I was a little uneasy not knowing what to expect and being 2 hours away from family and friends After a 2hour ride from Clarksville to Union City the ambulance was met by 4 or 5 nurses and CNAs who welcomed When I was told I would be going to rehab I was a little uneasy not knowing what to expect and being 2 hours away from family and friends After a 2hour ride from Clarksville to Union City the ambulance was met by 4 or 5 nurses and CNAs who welcomed me and assured me that everything was going to be ok It was 5pm shift change yet I had both day and night shift nurses there Once in my room and transferred to my bed the social services director came in and welcomed me and advised that she was about to leave for the weekend but we would talk more Monday morningnThe friendliness most of the staff did not stop on the first day They always had a smile on their faces and kind and friendly words Often I would joke and kid around with the staff and they would joke around with me after all laughter is the best medicine I had a virtual conference to attend while I was there that I forgot about till the day before I knew I would need to take notes in the breakout sessions and I did not have any paper or pens I asked one of the night aids for a huge favor I gave her some money and she went on her own time to Walmart to get the supplies I needed I could fill up two pages of examples of the daytoday staff of the centernTherapy started bright and early on Monday morning My physical therapist came in and asked what my goals were I advised I wanted to be up and on my way home in two weeks Even though I am sure he thought that goal was not achievable he never once discouraged me in fact he encouraged me and even though he had a mask on you could hear the smile in his voicenNot all my encounters with the staff were positive I found the Business Office Coordinator to be rude unprofessional and degrading My first encounter with her she came into my room to discuss what I would owe the center She stated that I had only paid a small amount of my out of pocket max I advised that I had paid most already her response was that is incorrect that whatever I paid in 2020 does not apply towards my outofpocket max for the year My response was yes maam I am aware of that and I paid 150 on January 9th and 1600 a week and half before arriving to AHC and I had the receipt in my bag if she would like to see it She huffed and said we will seenMy second encounter was just as bad She came into the room on February 15th with the shortterm disability form that my company had forwarded to her to fill out The first thing she said to me was why do you need this You are too young for disability and besides you are not disabled you are just needing rehab I advised I am not applying for disability that this was shortterm disability through my work so I can continue to get paid some of my salary while being out She responded with oh well they should have sent this form before now if they needed it back on the 16th After calling the insurance company that provided the shortterm disability they advised that the called and left messages for her on February 28 12 explaining that they needed the form to be filled out and returned with no return call She advised that the form needed to be signed by the doctor and that he would not be in till February 17th and then it would have to go to corporate from there and they would get it when they get it I asked if there was any way it could be faxed to the doctors office because it needed to be returned by that Friday in order for me to get paid the following week she responded that could not be done as the doctor would have to see me as he had to sign it and it was his license that was on the line The doctor was supposed to come that week but he did not and she ended up faxing the form to his office any waynThe final part of this review has to do with dietary The portion size was a little small Often the lid was removed and often I would say what is it It would have been nice if a menu would have been posted for the day or even the week The food was often served cold thank goodness there was a microwave in my room more ... hide ...

They can take care of an individual but they told my family that my dad was able to go home But that was a absolute lie he cant walk at all Theyre doctors or whatever they call them selfies they need to be fired and replaced with someone more skilled

My experience there for the first time The place was very unsanitary and smell very bad When I visited one of the room the lady in that room need assistance going to the restroom I try to help her calling the nurse for help but instead of getting My experience there for the first time The place was very unsanitary and smell very bad When I visited one of the room the lady in that room need assistance going to the restroom I try to help her calling the nurse for help but instead of getting help I saw the nurse standing around gossiping so I help her myself then they come I think is very in professional and would not put my family there more ... hide ...

Very friendly and very helpful they are wonderful with my Granny