Ervin (4/26/2021, 12:30:04 PM): Hi Cynthia Hagemeister  - what can I help you with? 
Me (4/26/2021, 12:30:27 PM): I haven’t received my order yet 
Ervin (4/26/2021, 12:30:43 PM): Thank you for reaching out to customer support! Please allow me a minute while I look into your order. 
Me (4/26/2021, 12:30:57 PM): Thank you 
Ervin (4/26/2021, 12:33:26 PM): Thank you for waiting. I apologize for the delays with your order RL-10058-16159. In the interest of customer satisfaction, I have processed a 10% refund to your account. You will see these funds reflected on your PayPal/credit card account in 7 - 10 business days. I have also reported this delay to our productions team and are currently working to have your order shipped out as soon as possible. Once your order has shipped you will receive tracking information via email. 
Me (4/26/2021, 12:35:04 PM): Ok thank you very much. You have been a great help. Looking forward to receiving the shirt for my lil granddaughter.