VICTORY CENTRE OF MELROSE

I took my friend to a few different locations to consider relocating. When we entered the premises, people were gathered around the fireplace conversing. As we moved forward, people approached us to tell us about the Victory Center. We were astonishe I took my friend to a few different locations to consider relocating. When we entered the premises, people were gathered around the fireplace conversing. As we moved forward, people approached us to tell us about the Victory Center. We were astonished by the warm hospitality, something we hadn't experienced at any of the other places we'd visited. The staff was incredible and did everything they could to help my friend move quickly and smoothly. She was in a hurry to relocate from her current home and the staff saved her from losing her possessions. I thanked them and they said they take care of their seniors. And, indeed, since her move, my friend has been much happier and healthier. There was a Christmas party with a band and a singer; everyone was singing and dancing. Her son was there and I heard him talking to his sister on the phone, saying: "Have you ever seen Mom dance? Me neither, but she is!" This made me tear up. I told my friend that I'd be moving to the Victory Center in the next year or so - it's such a cheerful and wonderful place. I can't say enough about Christina and Barb, who were both loving and caring. We felt so lucky to have met them. more ... hide ...

The past 20 months have been wild! We toured Victory Centre of Riverwoods with my parents prior to the pandemic (along with three other facilities) and then swiftly relocated them in April 2020, when I was 8 months pregnant and Covid was at its peak. The past 20 months have been wild! We toured Victory Centre of Riverwoods with my parents prior to the pandemic (along with three other facilities) and then swiftly relocated them in April 2020, when I was 8 months pregnant and Covid was at its peak. The entire team (Dorothy, Barb, Nancy, Mercedes, Jenny, Shannon and the aides/maintenance staff) are beyond incredible. They are generous and compassionate towards both their residents and family members. One of the places we visited advised us that Victory Centre would be perfect for my parents since their rooms were larger and they'd receive far more personal care due to it being a smaller facility (which is true!). Barb has been with VC for over 8-9 years - she's amazing! My folks didn't need the amenities; they needed people who knew them by name. Sadly, my mom passed away four weeks after my son's birth in July 2020 - only 3 months after moving in - yet the team showed such kindness during this hard time to help Dad transition into his new home during a pandemic...while also keeping an eye on him through our loss. As a healthcare administrator myself I can attest to how hard this group is working while doing everything possible to keep Dad safe. Though not all has been perfect, when I address something it's addressed right away. With businesses being understaffed right now it's important to remember family should be involved too so advocating for your loved one is necessary - expect it more ... hide ...

my brother in law is miserable He is blind and hard of hearing He has definite food preference He needs assistance reading the menu but does not get it He can get options but does not know what they are His memory is faulty He cant get the help my brother in law is miserable He is blind and hard of hearing He has definite food preference He needs assistance reading the menu but does not get it He can get options but does not know what they are His memory is faulty He cant get the help he needs No one checks into his room when he does not go out of his room for meals He calls me constantly complaining about everything I live in another state and not available to intercede on his behalf How can I get him the assistance he deserves more ... hide ...

My mom has been here since April and I couldnt be happier I did a lot of research and came up with this place on a recommendation from a friend The staff is awesome friendly attentive and truly care about the residents their wellbeing and their happi My mom has been here since April and I couldnt be happier I did a lot of research and came up with this place on a recommendation from a friend The staff is awesome friendly attentive and truly care about the residents their wellbeing and their happiness There are activities every single day and plenty to do All of the directors doors are always open and listen with empathy and always have solutions for acting that arises I really believe I got lucky finding this gem of a place for my mom to live She tells me all of the time how happy she is living there more ... hide ...

I worked at this community for over a year, starting out as a volunteer for the residents. It was a pleasure assisting them. The pandemic caused me to no longer be able to do my job, so I spoke to the management and they offered a position that would I worked at this community for over a year, starting out as a volunteer for the residents. It was a pleasure assisting them. The pandemic caused me to no longer be able to do my job, so I spoke to the management and they offered a position that would help me in my situation. Although it isn't the ideal place, the employees gave it their all. A couple of months have passed since I left, but I still drop in to say hello! It's true that they can be short-staffed, but that occurs in many places and is not an indication of the quality of the community. In fact, the staff here did an admirable job of keeping their residents and workers safe during the pandemic. I recently saw a review that claimed it was a horrible place with bad management, but the individual who wrote it was from housekeeping, whom I saw in the break room more than cleaning the apartments. It's surprising they weren't let go sooner. People should reflect on their own actions before criticizing others. I would like to express my gratitude to the management at Victory Centre. I was there and I saw the hard work that was done, and I'm thankful for the help they provided me. more ... hide ...