It's been a wild 20 months! Before the pandemic, we visited Victory Centre of Riverwoods with our parents along with three other facilities. Then, when I was 8 months pregnant with our first child, we quickly moved mom and dad in during April 2020 - It's been a wild 20 months! Before the pandemic, we visited Victory Centre of Riverwoods with our parents along with three other facilities. Then, when I was 8 months pregnant with our first child, we quickly moved mom and dad in during April 2020 - right when Covid hit its peak. The entire team there is incredible; selfless, caring and truly dedicated to their residents and families. We were told that Victory Centre would be the best place for my parents since their rooms are bigger and they'd get more personalized care since it's a smaller facility (which turned out to be true!). Barb has been working there for over 8-9 years now - she's absolutely amazing! Mom passed away 4 weeks after my son was born in July 2020, 3 months after moving into VC. During that difficult time, the team was so kind and understanding towards my dad as he transitioned to his new home amidst a pandemic as well as grieved for my mom. I'm an administrator in healthcare so I know how hard this team is working to keep everyone safe during these times. Any issues I've brought up have been addressed immediately - don't assume family members can't be involved either; being an advocate helps immensely and should be expected of them! If you're considering VC of Riverwoods for your loved one(s), I can wholeheartedly recommend them without reservation. Please show kindness towards the staff there and give them all the appreciation they deserve! more ... hide ...

my brother in law is miserable He is blind and hard of hearing He has definite food preference He needs assistance reading the menu but does not get it He can get options but does not know what they are His memory is faulty He cant get the help my brother in law is miserable He is blind and hard of hearing He has definite food preference He needs assistance reading the menu but does not get it He can get options but does not know what they are His memory is faulty He cant get the help he needs No one checks into his room when he does not go out of his room for meals He calls me constantly complaining about everything I live in another state and not available to intercede on his behalf How can I get him the assistance he deserves more ... hide ...

My mom has been here since April and I couldnt be happier I did a lot of research and came up with this place on a recommendation from a friend The staff is awesome friendly attentive and truly care about the residents their wellbeing and their happi My mom has been here since April and I couldnt be happier I did a lot of research and came up with this place on a recommendation from a friend The staff is awesome friendly attentive and truly care about the residents their wellbeing and their happiness There are activities every single day and plenty to do All of the directors doors are always open and listen with empathy and always have solutions for acting that arises I really believe I got lucky finding this gem of a place for my mom to live She tells me all of the time how happy she is living there more ... hide ...

Barbara Travis is extraordinarily helpful and warm This place comes highly recommended on her account

I spent a little over a year as an employee at this community, initially working as a volunteer for its residents. I took great delight in aiding them. When the pandemic hit, I was given a job at the community since I could no longer work in my previ I spent a little over a year as an employee at this community, initially working as a volunteer for its residents. I took great delight in aiding them. When the pandemic hit, I was given a job at the community since I could no longer work in my previous occupation. After discussing the matter with management, they offered me an alternative role. Although it was not a perfect place, the employees there worked diligently during my tenure. Even though I have been gone for a few months now, I still occasionally drop in and say hello. Staff shortages occur everywhere, not just at this particular community. That is not a sign of it being a bad place; it is quite the contrary. The community kept its inhabitants and staff safe from the pandemic. I recently saw a review about it being nasty and having bad management. Interestingly, the statement came from a discharged employee of the housekeeping department, who I noticed was more present in the break room than cleaning the apartments. It is amazing that they were not let go sooner. People need to look at themselves before they criticize others. I want to express my gratitude to the management at Victory Centre. I was there and I saw their efforts. I am really thankful for the help they provided me. more ... hide ...