Extremely disappointed with the reprehensible treatment provided on move in Throughout my application process Josephines service was top tier A day after our application was submitted we reached out to change the room simply because my one reason for Extremely disappointed with the reprehensible treatment provided on move in Throughout my application process Josephines service was top tier A day after our application was submitted we reached out to change the room simply because my one reason for being willing to come to Josephine was if I was able to obtain a balcony After driving 24hrs from Massachusetts with my partner and 8 month old daughter Ariel provided us with the best service Ariel walked us to our room and lo and behold there was no access to a balcony I asked Ariel where the access to the balcony was and she informed me that room 401 was not equipped but she would connect us with Brianne Baham the person over our file Brianne had provided exceptional service up until that point however it was extremely frustrating to hear that the number one selling point to get me to choose Josephine was not available After discussing with Brianne I asked to speak with the manager While speaking with the manager I was told that I did not ask for a balcony I explained to them that it would be fair to say they did not remember me talking about a balcony or that they made a mistake and did not set us in a balcony room but to literally say i didnt ask them about one was gaslighting and horrible customer service at best Why would I be so adamant about a balcony if I had not made this a major piece of my decision Why would I have screenshots of the balcony in my phone or have text threads of wanting to set some grass down to practice putting When I asked the manager what can be done her first response was we can break the lease Think about driving 24hrs from Massachusetts with your belongings to be told that the only option was we could break the lease They could of atleast offered to remove an administrative fee offer us the rent price that was presented online instead of saying it changed despite the listed price she could have offered an apology Instead the manager leveraged the fact that we drove 24hrs got and 8 month old and an emotional mother worried about where her baby would lay her head I must say prior to today service was excellent and I looked forward to living here After today I feel this reprehensible experience from a manager toward new residents brings to question the type of serviceexperience throughout our time here I am grateful for Ariel and Brianne though The manager not so muchnnDespite the move I am now happy with the customer service provided to my family over the past week A few days ago Brianne personally knocked on our door and offered us a room with a balcony It really meant a ton as she did not have to come knock on the door to tell me She also walked with me to view the new space right before it was time for her to leave work Brianne and Emily also made the signing of the new lease agreement seamless As well as provided a checklist to ensure everything was smoothnnThank you Brianne Ariel and Emily more ... hide ...

I had an opportunity to view these apartments not too long ago I havent quite decided if this is where Im going to live but the facility looks well kept and the staff was professional and friendly Especially Brianne I see no real downsides here

Me and my friend was looking around and stumble upon these apartments on Josephine st We met a wonderful staff member name Brianne who was super friendly and made you feel at home The place is gorgeous and very nice and clean on the inside The amenit Me and my friend was looking around and stumble upon these apartments on Josephine st We met a wonderful staff member name Brianne who was super friendly and made you feel at home The place is gorgeous and very nice and clean on the inside The amenities is the deal breaker with the pool and the gym access So if you want help looking for an apartment go to Brianne for help more ... hide ...

I had the pleasure of meeting and touring with Ariel She was very informative and helpful through the application process She showed me all the amazing amenities they offer She also gave me some recommendations for great restaurants in the area that I had the pleasure of meeting and touring with Ariel She was very informative and helpful through the application process She showed me all the amazing amenities they offer She also gave me some recommendations for great restaurants in the area that i loved and that were in short distance from the property I cannot wait to bring my partner back to tour this facility and hopefully make it our home more ... hide ...

My friend stays here and I must say that this apartment complex is so nice Everything is well maintained and clean Awesome amenities and a great staff Ms Brianne help me once She was very helpful and professional