I toured what I thought was a lovely, updated apartment on the first floor, but I was told that this is not the unit I would be in. I applied, got accepted, and prepared for move in, but Signing the lease and paying the deposits as well as the applic I toured what I thought was a lovely, updated apartment on the first floor, but I was told that this is not the unit I would be in. I applied, got accepted, and prepared for move in, but Signing the lease and paying the deposits as well as the application fee, Move in day comes and I find out I am not in the unit I was promised and applied for, but it is a second story, non-renovated unit with "two doors needing replacing." I looked at the apartment before moving my things in and it was completely unacceptable. The employee told me that the employee lied to me about the unit, but offered me to refund me the application fee and security deposit. I was told it would take 30 days to come in the mail, but after 30 days, still no check. I emailed the office and was told that it can "take up to 45 days to come through their accounting department." Well, it's been over 50 DAYS AND NO CHECK STILL. I HAVE CONTACTED MY LAWYER. more ... hide ...

I would first like to say that this review is not directed towards maintenance and all towards the office staff I have lived here since 2018 and been through 34 different management companies since The office is a revolving door of employees and unde I would first like to say that this review is not directed towards maintenance and all towards the office staff I have lived here since 2018 and been through 34 different management companies since The office is a revolving door of employees and understandably so The office always sends helpful emails inviting us to contact them with any questions concerns or maintenance issues however when you do It seems to fall on the least of empathetic ears My dishwasher has been broken for 25 days and my sink has temporarily been shut off so maintenance could fix the dishwasher and garbage disposal too Maintenance informed me that they would be in first thing the following morning but as the afternoon arrived I still had not heard anything I emailed Alden to let him know if this and he replied that maintenance would be here shortly Of course maintenance was right over following that email Alden happened to be on the phone when they arrived BASHING me saying I dont even know why shes emailing me For someone inviting us to email them with issues its disheartening to hear comments like this from a PROPERTY MANAGER Especially when I do not have use of a sink or dishwasher My son was also locked INSIDE my apartment for 2 hours one day because my door was jammed Instead of the office showing sympathy when my fianc rushed in the office in a panic the staff turned and went into their individual offices shrugging it off saying maintenance would be there as soon as possible NOTHING is an emergency to this office and if you come with concerns they WILL speak negatively about you only acting like your concerns are insignificant Theres a laundry list of other issues but if anyone is looking to move to a community where concerns are taken seriously this is NOT that community more ... hide ...

Ive lived here for over 2 12 years almost 3 years and he just got considerably worse I asked for them to make sure my WiFi did not be canceled Ive called him six times I only got to leave to messages never heard from them and now I have no WiFi You n Ive lived here for over 2 12 years almost 3 years and he just got considerably worse I asked for them to make sure my WiFi did not be canceled Ive called him six times I only got to leave to messages never heard from them and now I have no WiFi You need to do something about this location as soon as possible more ... hide ...

I live here since 2020 and I like the place and everything But if theres one thing that I hate the most is that the management is uncapable to enforce whatever was agreed upon by all residents I cant and I shouldnt call the police on my neighbors I I live here since 2020 and I like the place and everything But if theres one thing that I hate the most is that the management is uncapable to enforce whatever was agreed upon by all residents I cant and I shouldnt call the police on my neighbors I have morals b Just talk to them to do their part as residents thats something we all agreed on and I dont care if these noises are made by adults or kids its often effing 2 am when the t starts and management tells me to call the cops on my neighbors because of a loud TV as Loud as its right no cant call the cops on them Yall do better more ... hide ...

I want to be clear before I start this post I have no ill feelings towards those running this place The management team is fair and reliable However this place is infested with roaches Ive been here for 3 months and Ive been forced to live in unsanit I want to be clear before I start this post I have no ill feelings towards those running this place The management team is fair and reliable However this place is infested with roaches Ive been here for 3 months and Ive been forced to live in unsanitary conditions They have treated this apartment every week since moving here and I continue to have the lingering of pests in my home My children are scared to use the bathroom at night because when they turn on the light there are roaches crawling around everything I was assured this was something they did not know however with the amount that Ive seen in this apartment since living here there is absolutely no way no one knew that this property had roaches The pictures below is only one instance in which I was able to capture the clear infestation on camera First they agreed to lower the rental arrangement due to the pest issue However as pests continue to remain prominent they do not feel the need to continue to compensate me as I continue to raise my children here They are now asking that I move because refuse to pay 1500 dollars to live with roaches They are allowing me out of my lease however with this current pandemic and trying to find a property suitable for my children all while working 5060 hrs a week is nearly impossible I know this is lengthy but if you took the time to read this in its entirety I would urge you make sure you check everything in the apartment before you sign your lease Talk to maintenance as well on the condition of the apartments The fact they are forcing me in a compromising position I felt it necessary to finally speak my peace Ive been patient and willing to work with them as my children enjoy the community and the schools for this area At this point I have no choice but to terminate my lease in the next 30 days and try to move somewhere else within reasonable budget Im a single father of 3 young children if anyone is reading this understand I can afford what they are asking I just refuse pay that amount with the infestation here So if you know of any additional properties that are move in ready or private landlords please reply with contact information It would be greatly appreciated Madison woods is not a terrible complex however my experience has been terrible I cannot say the same for every building but building 5516 has roaches bad One more thing the pest guy comes and lets me know that the issue was an apartment above mine that was allowed to remain in unsanitary conditions for over a year When I finally demanded that they service every apartment is this building is when they say they found the problem unit By the time anyone else moves in here I hope thy have pest issue under control but for now They cannot get rid of them period more ... hide ...