Living here was nothing more than a frustration and a waste of time and money. The townhomes themselves aren't bad, but they are old and not kept up well. Maintenance is non-existent - you can spend days trying to get someone to respond by phone or e Living here was nothing more than a frustration and a waste of time and money. The townhomes themselves aren't bad, but they are old and not kept up well. Maintenance is non-existent - you can spend days trying to get someone to respond by phone or email, and even the emergency maintenance number goes unanswered on numerous occasions. The management is terrible - difficult to contact, their office randomly closed with no warning, slow response rate, lack of organization, etc., not to mention they don't enforce any of the rules in the lease agreement (despite sending out reminder emails). Fortunately most residents were friendly and there was never an issue with them personally. If I knew then what I know now I would've avoided coming here entirely - save yourself from this headache! more ... hide ...

My sisters apartment flooded from the washer shwasherand caused the laundry doors to swell which kept fallingnShe has a broken backnApartment manger told her to move the doors She told her she couldnt move them She asked her could she get someone My sisters apartment flooded from the washer shwasherand caused the laundry doors to swell which kept fallingnShe has a broken backnApartment manger told her to move the doors She told her she couldnt move them She asked her could she get someone to move them Previous attempts to resolve the problem was unsuccessful The issue directly affected my sister due to her broken back more ... hide ...

I have been here going on 5 years No problems other then with management I have been having issues with my air and heating for years It takes them forever to come out because they only have 2 maintenance men And now they use COVID for an excuse They I have been here going on 5 years No problems other then with management I have been having issues with my air and heating for years It takes them forever to come out because they only have 2 maintenance men And now they use COVID for an excuse They come out and fix and it last for a couple weeks and break again When I put my hand over the vents it would be blowing out like its just a fan Not cooling or heating They would keep pumping it with Freon but not addressing the main issueMy daughters room is like a freezer in the winter and a sauna in the summer I was told to use the emergency setting on my thermostat which increased my utility billI had to call corporate several times and thats an unpleasant experience as well The unit has been replaced and they still had to come out after the fact Pumping it with more Freon I asked Amanda and Corporate to assist with overage on my electric bill Amanda told me to send me the bills so she could work something out After I sent her responsennThank you for sending these bills However due to the months they were higher winter months this is to be expected We did have your unit replaced and using emergency heat occasionally for the time frame in which you reported the heat and when we were able to replace does not justify us giving any creditnnI Called Corporate I dont know why This is what she sent back nMy regional reviewed your electric account and the account is not in your name of anyone under contract at Salem Fields Due to this we are unable to give a creditnnAmanda BencsnnMy response nnThats my father name who was on the lease before passing and Im an authorized user on the accountnAmanda you are full of it Im not going to go back and forth with you any longer on thisnIt will just become a bigger headache that it already was Its ridiculous that it took years for your company to even get this issued resolved All you can to is be apologetic because thats what you do in customer service If Im averaging 150170 a month with a accurate running system thats fine with me But the unit was faulty and it jumped over the average because I had to use the emergency feature to cool heat my house and thats a problem and Im sure you know that But anyway you have a good evening nnShannon is so pleasant to deal with and does what the property manager should be doing Amanda is in the way always putting notices on the door saying inspection pest control or power washing is taken place on a certain day And it dont happen on that date Im glad I work from home now because now I can see the negligence more ... hide ...

Im so thankful for Ms Shannon walking me through the process and never give up to get me in ASAP when I called her to let her know my dishwasher wasnt working before I could blink my eyes there was a brand new dishwasher in my kitchen she just magic Im so thankful for Ms Shannon walking me through the process and never give up to get me in ASAP when I called her to let her know my dishwasher wasnt working before I could blink my eyes there was a brand new dishwasher in my kitchen she just magic she cares about the residents just like family more ... hide ...

This is a very great place to live The management is really wonderful Shannon is a wonderful and pleasant person she is very helpful with anything you need