This is where I live

My mother lives at one of their complexes Her rent just keeps going up Dont these people understand that seniors live on a fixed income All they do is scam older people to get more Im filing a complaint Its awful how they treat seniors

Horrible I had the worst experience with the leasing agent at Merritt Hill today Not hyperbole The worst salescustomer service Ive ever experienced in person in my life My 77 yearold mother and I went to check out this property and get her on the wai Horrible I had the worst experience with the leasing agent at Merritt Hill today Not hyperbole The worst salescustomer service Ive ever experienced in person in my life My 77 yearold mother and I went to check out this property and get her on the waiting list for one of their affordable housing priced units My mother called when we were on our way to ensure that someone would be there between 12 and 1 Instead of answering my mothers simple question Katie tried to assess whether my mother was looking for a full market rate unit or one of their required affordable housing priced units which left my mother flusterednnKatie was in the office when we arrived at 1228 She shouted at us to sit down from another room and told us shed be with us in a moment We waited She came in a few minutes later without introducing herself she started spewing out information at us a mile a minute repeated several times that one of the waitlists not one my mother qualified for and we told her that more than once was closed and let us know that she had a 1pm appointment a couple of times most likely someone looking for a market rate unitnnI was simply stunned by her approach and behaviorthe utter lack of even the pretense of good manners or professionalism I interrupted her and asked for her name and introduced my mother and myself in the hopes that she would realize how rude she was being and selfcorrect which must have flustered her because she became borderline aggressive at that point She was incredibly rude and condescending to my mother basically steam rolled and infantilized hernnWhy do people treat the elderly like theyre disposable andor like theyre children Theyre neither My mother is a kind gentle woman with a masters degreeshe served our community in the nonprofit sector as a dedicated hospice nurse for 35 years Believe me she deserves to be treated with dignity and respect despite the fact that shes now in need of an affordable housing solution that may not bring in the commission or dollars the leasing office is looking fornnIts almost unforgivable to treat our seniors with such disrespect worseblatant disregard Slow down have some empathy and remember that were all going to be seniors someday too if were lucky Katie has no business being in a job that puts her in contact with that demographic when she clearly doesnt have an ounce of respect for them and I question the integrity of any business that would employ such a person in that role for five years nnAlso please note that the only 5 star reviews are from guides or the like The real people whove interacted with this staff have terrible things to say more ... hide ...

First of all I understand that in new construction there are a lot of bumps along the way howevernWe recently moved my mother into this complex The ladies in the office were all smiles and polite when filling out paperwork but then it came time to mo First of all I understand that in new construction there are a lot of bumps along the way howevernWe recently moved my mother into this complex The ladies in the office were all smiles and polite when filling out paperwork but then it came time to move innWe were told that we needed to have paperwork turned in IMMEDIATELY to reserve an apartment The dates kept getting pushed back again new construction but this went on for months My mom actually had to move in with us for 3 weeks until it was ready She had already signed the lease so the lease is up at her signing date not her move in datenThe ladies in the office refused to do a walk through with her but emphatically told her a blind woman to write down EVERYTHING that was wrong or damaged or she would be charged for it But the ladies wouldnt walk through with a blind woman to help her find all the flaws so that she wouldnt be charged In new construction there are many scratches dents etc from installation In this complex they were rushing to complete construction so there are a lot of scratches on the floors cabinets and wood How is a disabled person supposed to find all of this The ladies literally shrugged and said that shed better find the flaws or it would be in hernThere are soooo many rules its like my kids school These are adults living her not children Speaking of they speak to the residents like children They talk down to them their voices and diction are like that of a kindergarten teacher How demeaning They scare the residents by telling them that theyll be fined or evicted for doing anything that they deem wrong or inaccordance with the rulesnYou are NOT to hang pictures with a small nail ONLY command strips should be used You cannot walk on the grass The dog park should NOT be used as the grass hasnt seeded but dont walk your dogs on the grounds Where are they supposed to let dogs relieve themselves in this pet friendly complexnThere is no smoking on the property Ok fine but there is no smoking area so the disabled blind wheel chair walker supposed to gonAll of these questions and more were met with quote Thats not our problemnThe interior hallways are like a hospital there are no pictures hung or carpeting or anything else It is COMPLETELY BARE so it not only looks like an institution but they echo badly Every time a door shuts it sounds like thunderbut youre supposed to be nearly silent in those hallwaysnThe doors to the elevators close quickly and unexpectedly so they literally close on you Ive been knocked over by them as have my mother and husband So poor little old lady in the walkertough luck Horrible The curbs arent painted so Ive seen multiple people trip over them AGAIN managers just shrug I guess theyll just shrug when they get sued by someonenShoddy workmanship on the construction clearly they had to rush to get opened This place is a HUGE disappointment They dont take seniors to the grocery store there are no cabs or mass transit in Dripping Sorings even though we were told they would shuttle people to the storenIve lived in many apartments 8 if memory serves but Ive NEVER encountered a complex like this nor have I ever been treated like a child without rights The way they speak to people is humiliating and debasing and really borderline abusive Theyve even asked the residents to rattle on other residents if they are not minding the rules The manager unabashedly said So I can get them SeriouslynReconsider before you sign anything here more ... hide ...

Lovely new assisted senior apartments with poolLacks a handyman for resident needs