Jessica had great customer service while I was trying to gather information When I was requesting information about my family members apartment she called them to ensure she could disclose information to me I appreciate the confidentiality factor and Jessica had great customer service while I was trying to gather information When I was requesting information about my family members apartment she called them to ensure she could disclose information to me I appreciate the confidentiality factor and the privacy precautions taken to ensure permission was given Jessica remained calm and professional with everything going on around her I did have to wait a couple minutes but she made it worth the time because of how pleasant the visit was Her hospitality is beyond compare more ... hide ...

I had the opportunity to see the outstanding professionalism of a staff member at this office, who deserves five stars. Unfortunately, the property itself only merits four stars. During my visits, I observed some of the rudeness of a few locals. They I had the opportunity to see the outstanding professionalism of a staff member at this office, who deserves five stars. Unfortunately, the property itself only merits four stars. During my visits, I observed some of the rudeness of a few locals. They were verbally and physically abusive to Jessica, which was shocking. Even in the face of these hostile people, she maintained her composure and did her best to help them. Although they did not acknowledge her efforts, she did not become angry or give up. Her poise and composure in the face of aggression was admirable. In terms of the property, it was just okay. It was in a nice area, but it carried a hefty price tag, as is typical of this region (Boulder and the surrounding areas). more ... hide ...

Im typing this review at 3 in the morning because the management had thought it would be a good idea to employ a noisy group of people to shovel the snow chat and play music outside AT THREE IN THE MORNING I get that theres a lot of snow and city ord Im typing this review at 3 in the morning because the management had thought it would be a good idea to employ a noisy group of people to shovel the snow chat and play music outside AT THREE IN THE MORNING I get that theres a lot of snow and city ordinance says to shovel all snow before noon the following day but you do not disturb the peace between 10 pm and 7 am City ordinances state to not exceed 50 dB between 10pm an 7 am and during declared snow emergencies is it lawful to create such noise in which its permissible to begin snow removal at 5 in the morning I understand that the property is quite large but its unnecessary for people to be shouting across the courtyard and playing audible music I can hear and recognize from the inside of my apartment at 3 in the morning more ... hide ...

I am always pleased with the maintenance staff here at Bell Flatirons They are kind and professional and do their best to fix any and all problems They usually impress us with a quick turnaround by the team We also appreciate the waves and smiles as I am always pleased with the maintenance staff here at Bell Flatirons They are kind and professional and do their best to fix any and all problems They usually impress us with a quick turnaround by the team We also appreciate the waves and smiles as we see them throughout the community more ... hide ...

Updated Mary the manager reached out to me the same day this review was posted and got someone out to fix our problem within a few hours The apartment complex is great otherwise and has a ton of amenities We love that every apartment comes with a gar Updated Mary the manager reached out to me the same day this review was posted and got someone out to fix our problem within a few hours The apartment complex is great otherwise and has a ton of amenities We love that every apartment comes with a garage detached which is included in rent Taking a couple stars off because maintenance can take forever and we had to resort to posting a review in order to get our toilets fixed a month after submitting a work order and because of all the extra fees for things which we feel should be included with our rent especially since its pretty expensive herennOriginalnMake sure everything is working in the apartment prior to move in or itll never get fixed When we moved in a month ago we noticed the toilets were continually running and flushing and the outlets in the dining room werent working After mentioning this to a leasing agent we were told that the toilets were an easy fix and that the flappers needed to be replaced so we submitted a maintenance request a few days after move in After 2 weeks of the toilets constantly flushing we hadnt heard anything and called Resident Services to get an update We explained to them that we didnt want to get saddled with a high water bill that it seems wasteful to have 2 constantly running toilet during a drought and that the constant flushing was an issue and were told they would make a note of the urgency of the issue and that wed get a call back about when they could send someone That was over 2 weeks ago and we still havent heard a word Tried to email them last week so there was a written record and havent gotten a response there either Our toilets have been continually running for a month now and we have pretty much been ghosted through all our attempts to contact them Apparently public reviews are the only way to get attention for something that shouldve been fixed before move in and would be a 15 minute fix so here I am Wish wed delayed move in until they fixed the problems but hopefully other people can learn from our experience more ... hide ...