Please do not move into this apartment complex The property manager Tonia is very strange rude does not care about problems with your apartment and isnt even remotely helpful My dishwasher breaks once a month and leaks stored up dirty water My ac has Please do not move into this apartment complex The property manager Tonia is very strange rude does not care about problems with your apartment and isnt even remotely helpful My dishwasher breaks once a month and leaks stored up dirty water My ac has been out for over a month now and whenever I would ask for a time frame of when it would be fixed Tonia would just say that she put in a work order in and that it will be fixed whenever maintenance gets around to it She also will never apologize for a single problem or issue She had maintenance put in an extremely loud window unit and when I would reach out about getting it taken out and having the air conditioning fixed she basically said it wasnt going to happen anytime soon because it wasnt a top priority for themnot kidding I was told On two separate occasions that the ac was fixed when it never was I just wanted to get some sort of resolution on the air conditioning problem since I had been asking for an update on it for atleast a month and Tonia responded with not kidding it is cool outside today were you planning on using your ac today or something when it was suppose to be almost 90 degrees a couple days later She also told me to just email or call maintenance in the future for these problems when its suppose to be the landlord or property managers job to reach out to them to get these issues fixedresolved and actually want to help their tenants I have basically given up on getting my ac fixed its been out since the middle of March Its also an old building and the walls are very thin so you can hear everything that is going on next door or outside of your front door I cant wait until my lease is up soon very big mistake moving in here more ... hide ...

Worst management I made appointment at 445 pm today to see an apartment Im waiting still now since 28 minutes No one in the office Based on them office open until 530pm This is non professional Morning shows the day

I repeat do not waste your time coming here They have no maintenance its an old building Ive had issues since the first day I moved in I had to wait 2 months on a ceiling fan to be fixed The apartments always have to be sprayed for spiders and ants I I repeat do not waste your time coming here They have no maintenance its an old building Ive had issues since the first day I moved in I had to wait 2 months on a ceiling fan to be fixed The apartments always have to be sprayed for spiders and ants Ive had plumbing issues for over a week and still no plumber do not come here its a hazardous building more ... hide ...

I never saw a review that gave me enough information about this place so here goes for the future renters I am just trying to make sure what happened to my husband and I doesnt happen to another familynnMaintenance During our walk through with the le I never saw a review that gave me enough information about this place so here goes for the future renters I am just trying to make sure what happened to my husband and I doesnt happen to another familynnMaintenance During our walk through with the lease manager before we moved in we noted a few things that needed to be fixed one of the being the sound the HVAC made which sounded like a wash cycle The lease manager assured us that it will be taken care of She said the maintenance man doesnt work on the weekends so we can go ahead and get moved in and that when he comes in it will be fixed One month in and we were still putting in requests to get it fixed When the maintenance man finally came and fixed it he tied the HVAC up that was the fix See the attached pictures We started our lease in June it took me going to the head office Brookside Properties on Dec 24th and saying I am not leaving till I get a solution for the HVAC to be fixed I also went there with the complaint of our dishwasher which had been storing up dirty smelly water and not working Again we had made that complaint several times with no response The final time we complained my husband called Tonia and not once during the conversation did she apologize for the inconvenience and lack of responsennManagement I have never experienced such incompetence in my life The Landlord Tonia only cares about collecting your rent and finding more ways to get money out of you with fines Most complaints always had to be put in at least twice before a resolution was given Resolution in quote because they always just did a quick fix that needed another fix in a couple weeks Twice she asked my husband and I to report out neighbors to the police over their smoking weed and being noisy when those are things that a landlord should take care of We signed the lease because the apartment was advertised as smokefree on apartmentscom and while filling our application my husband and I both marked no to the question do you smoke but when we reported that our neighbors smoking weedcigarettes was drifting into our apartment we were told that the apartment doesnt have a smoking policy Our neighbors started retaliating the report by throwing things and making noise starting 6am every morning till the end of the day We officially reported the noise after bearing it for almost 4months bear in mind that when I went in Dec to report the problem with our dishwasher and HVAC to Brookside properties I reported that issue Tonia said she could not stop people from walking the way they wanted to in their house and that if we are not happy we should terminate our lease and pay the termination fee I was livid because we are the neighbors who are doing the right thing and simply wanting a peaceful home and you are telling us to terminate our lease and pay when you lied that your apartment was smokefree I threatened to call a lawyer and then the next day she sent us an email asking if we will consider a unit change We refused to take the unit change as we were not guaranteed the smoking issue will be resolved and finally left the apartment after going back to the property management to ask that we be released based on the fact that full disclosure about the smoking situation was not given Grateful to God that we found a peaceful place just a few minutes away We love our new home A day after we were allowed to leave Tonia distributed a letter that stated that starting June 30th Croley Court will become a nosmoking apartment I dont know how that will work for them but Tonias nonchalant lackadaisical attitude is enough not to rent this apartment She did not care about our health and wellbeing and blatantly showed thatnCommunication Important matters are communicated via a paper slip into your door which I dont understand because the landlord has our email addresses and that can just be sent using thatnGreat location but you can find other apartments in this area that are great and truly care about their residents more ... hide ...

Great location and price The upstairs units are always hot in the summer and there is a lack of communication at times with the management and the tenants Your car will be towed if its not parked correctly so ask before you park on anywhere