We have had a great experience with The Arbors The move in process went smooth staff have been great communicators Mom loves the activities the food and her apartment We find it to be a great community and know she is being cared for and respected

Very grateful for the Arbors and the diligence to keep the residents all Covid free Its been difficult not seeing mom but her safety and health is more important Staff has taken over some of the things we would have done for mom thats been appreci Very grateful for the Arbors and the diligence to keep the residents all Covid free Its been difficult not seeing mom but her safety and health is more important Staff has taken over some of the things we would have done for mom thats been appreciated more ... hide ...

My father has Alzheimers and lived in Reflections the memory care part of the Arbors Julie the Reflections director has over 20 years of experience and is an angel I could not ask for a better person to take care of my dad The staff are all experienc My father has Alzheimers and lived in Reflections the memory care part of the Arbors Julie the Reflections director has over 20 years of experience and is an angel I could not ask for a better person to take care of my dad The staff are all experienced with memory care and are patient and compassionate They keep the residents engaged and busy and take weekly trips for local dining and activities My dad especially loved the therapy dog that visited Arbors also made me as the family member feel welcome and at home there We both became part of the Arbors community I recommend it highly more ... hide ...

My mother in law did not want to move from Her home After two weeks at the Arbors she has acclimated well She is happy to See us but not sad when we leave The staff has been great and the other residents are good company for her She is busy all day l My mother in law did not want to move from Her home After two weeks at the Arbors she has acclimated well She is happy to See us but not sad when we leave The staff has been great and the other residents are good company for her She is busy all day long and sleeps well at night We all sleep well at night too more ... hide ...

I am a PhD Psychologist who was recently helping my own mother consider a move to the Arbors Assisted Living Residence in Chicopee MA My mother had a stroke more than six months ago and we have insured that she has had the highest quality of care fr I am a PhD Psychologist who was recently helping my own mother consider a move to the Arbors Assisted Living Residence in Chicopee MA My mother had a stroke more than six months ago and we have insured that she has had the highest quality of care from both medical and mental health professionals While she did have some initial confusion about where home was and how she would live moving forward like many elderly individuals who suffer a stroke she has done incredibly well and all of her caregivers have given her the green light to move from a higher level of care to assisted living All good Not quite After having met my mother had their nurse evaluate her and having received the documentation they requested they asked for a deposit gave her a contract and a move in date When we brought her for lunch to help her assimilate before the move they actually suggested she begin her stay that night instead of waiting the week for the movein She met several residents just like herself while she waited for a small bag with her personal items to arrive She was overjoyed until her bag arrived an hour later and the staff suddenly decided that after having just reviewed her case she was no longer welcome They hadnt at any previous point in our interactions with them noticed that as a stroke patient she had had some confusion in the early aftermath of her stroke and didnt think they wanted the liability that she might be for them What was astonishingly unprofessional was that they hadnt done their homework in advance hadnt let either my mother or her family know that they had any concerns in advance and after the fact didnt want to take into consideration any of the opinions of the medical or mental health community about her ability to be safe and independent Unfortunately my mother was left feeling disappointed and more importantly incredibly ashamed The saddest part is that we are now working through the reticence that my mother has about moving into assisted living at all as shes afraid that she will not be welcome Its very sad for us all We are working to get her through this We only wish that the Arbors had stopped to consider the person behind the stroke and treated her as family as they say in their story of this family business I write this so that others can be protective of their loved ones as you consider the Arbors more ... hide ...