The ABSOLUTE worst customer service Ive ever received Do these arrogant rental agents think that bc they are renting at a lower market rate they can treat the working class that way ABSURD I called to specifically speak with the property manager and The ABSOLUTE worst customer service Ive ever received Do these arrogant rental agents think that bc they are renting at a lower market rate they can treat the working class that way ABSURD I called to specifically speak with the property manager and the very patronizing African American gentleman was beyond RUDE He would not let me speak to the individual This is my first time calling this place and I am beyond disappointed Im sure Ill get the scripted response nn Our goal is to provide exemplary service and the very best place to call home We appreciate you have brought these concerns to our attention and are truly sorry if we have missed the mark with you Having you as a resident means a greatnnWhich is BS bc there is no repercussions for their behavior What does that scripted response really do NOTHINGnDO BETTERnAvanath corporate needs to be aware of such horrible practices BTW just bc an individual does not make the Loudoun income does not mean they deserve to be treated any different more ... hide ...

the problem i have with them they take my rent two times and trying to call them they did not pick my call for the pass four days and all my bills are on hold up today they still did not pick my call please talk to them to start picking there callni the problem i have with them they take my rent two times and trying to call them they did not pick my call for the pass four days and all my bills are on hold up today they still did not pick my call please talk to them to start picking there callni need my money back more ... hide ...

The worst customer service ever Pretty much robbed my brother of the 150 Non Refundable processing fee He was told to fill out the application and give them the check then he was told he made too much money to live there when his income was right at The worst customer service ever Pretty much robbed my brother of the 150 Non Refundable processing fee He was told to fill out the application and give them the check then he was told he made too much money to live there when his income was right at 39k Then a Spanish lady who works there told him if she were to see my other brother who wouldve stayed with him for a few weeks during summer break from school staying there that he would get evicted on the spot Not sure how the hiring process works there but if upper management sees this please retrain your people more ... hide ...

I lived here from 20052010 My rent started at 800 and when I moved out it was 1100 I loved my 2 bd15 bathroom apartment Never had a bug problem Some maintenance issues but thats to be expected with any apartment The only thing I didnt like was their I lived here from 20052010 My rent started at 800 and when I moved out it was 1100 I loved my 2 bd15 bathroom apartment Never had a bug problem Some maintenance issues but thats to be expected with any apartment The only thing I didnt like was their incomerestricted policy and shady rent hikes What I mean is that I would sign a 12month lease at a fixed rate Then 6 months later I received a notice stating the rent was going up and had to sign a new lease That should be illegal Why have tenants even sign a lease when youre going to raise the rent whenever you feel like it Thats the unfortunate downside to being a renter you really have no rights You think you do but you can be booted out or have your rent raised at anytime Leasing offices act unethically with impunity more ... hide ...

The new woman at the leasing office is simply amazing We saw her handing out popsicles and water to people at the pool because it was a dreadfully hot afternoon Very kind and thoughtful of her to do that She was at the pool briefly yet she made time The new woman at the leasing office is simply amazing We saw her handing out popsicles and water to people at the pool because it was a dreadfully hot afternoon Very kind and thoughtful of her to do that She was at the pool briefly yet she made time to pleasantly greet every single soul that was present such an impressive behavior we didnt catch her name but we just want to thank her for making everyone feel at home Thank You more ... hide ...