I would give this property zero stars if I could. Prices are exorbitant for outdated and bug-ridden dwellings. The pond is always swampy and unsanitary. Maintenance is a joke - requests are not taken seriously, parts often remain unordered, and there I would give this property zero stars if I could. Prices are exorbitant for outdated and bug-ridden dwellings. The pond is always swampy and unsanitary. Maintenance is a joke - requests are not taken seriously, parts often remain unordered, and there are only two staff members responsible for all of the upkeep. The pool opens late each year and children under sixteen can be unaccompanied by adults; consequently, it's overrun with immature, uncivil kids. Neighbors are typically discourteous, planting flowers that make the area look terrible. Grass is cut but bushes aren't trimmed while sidewalks flood in the rain and ice up during winter due to a lack of salting or shoveling until after 9am - not to mention only two dog bag dispensers for the whole complex! On top of this, management changes constantly without warning or explanation - get everything in writing because you might be hassled later on if you don't! Arrowhead is undoubtedly the worst place I've ever lived; Palatine & Cook Co. have nothing on it! more ... hide ...

The only matter of urgency is payment on rent Any problems reported are either ignored completely or take several attempts to get repaired Laundry facilities are an embarrassment Heat wasnt working in the winter AC is busted in the summer and nobody The only matter of urgency is payment on rent Any problems reported are either ignored completely or take several attempts to get repaired Laundry facilities are an embarrassment Heat wasnt working in the winter AC is busted in the summer and nobody takes the issues seriously Oh but rent and utilities increased significantly over the last year more ... hide ...

ive been living year for a year now just renewed my lease there was a leak in my apartment due to a washer that was malfunctioning in the apartment above me i called arrowhead multiple times with no answer and was left on the phone on hold for about ive been living year for a year now just renewed my lease there was a leak in my apartment due to a washer that was malfunctioning in the apartment above me i called arrowhead multiple times with no answer and was left on the phone on hold for about an hour i ended up having to cal the fire department to help fix the leak and they said my ceiling wouldve collapsed if i let it go any longer when i updated arrowhead on my issue the next morning instead of helping me out they yelled at me for not calling them first were extremely disrespectful towards me and then told me maintenance would come within the week but with no specifications when if i didnt just renew my lease i would be out of here immediately they do not care about you or the issues you have in the apartment they only care about not paying for things and getting your money more ... hide ...

I moved in last August and was told by the property manager all the units will be completely renovated by December or January Not only did that not happen but living on a first floor for my last month living there all I was hearing Monday Saturday at I moved in last August and was told by the property manager all the units will be completely renovated by December or January Not only did that not happen but living on a first floor for my last month living there all I was hearing Monday Saturday at 8 am was hammering drills and sawing coming from the unit directly above me A bunch of debris and sawdust even fell through the vent above the toilet in my bathroom and hardened on it all over my shower curtain toilet brush and the floor and they did nothing to clean that up or replace my belongings They had the front doors constantly propped open by the construction guys when the doors should remained locked for security reasons Lets talk about the parking situation they make you pay for a parking sticker and then pay extra to have a guest sticker but they can only stay over three times a month or they charge you 7 a night I went out of town for a week I came back and someone tried to steal my license plate off of my car in the parking lot that Im having to pay to park there They say they have someone patrolling the parking lot at night so they will quickly tow a car but they wont stop one from being vandalized The pool had issues of having algae in it so it was closed days when it should have been opened and it also opened over a week late When I moved out they charged me a moveout fee that I was never told prior would be a charge With the staff one person will say one thing or doesnt know something and another person will say another thing Very unprofessional There are supposed to be beautiful waterfalls around the property that they have turned off and poorly kept ponds The washer and dryer there is only one of each in the building is outdated They poorly wash the clothes and always left lint all over my clothes malfunctioned took my money off of my paycard but didnt turn on a couple times The staff would write letters memos and put them in your door thought that was strange and if it was confidential information they would still prop it in your door where anyone could read it The mailbox key they gave me when I moved in did not open the mailbox so they told me they would replace it and gave be another key One of the maintenance guys a day or so later entered my unit without notice and permission to deliver my mail to me in my unit glad I was home that was illegal and creepy more ... hide ...

We just moved in recently and we love it here so far Had a few minor issues with our apartment but they were taken care of quickly after I notified the office The office staff has been awesome throughout the whole process of the application and movi We just moved in recently and we love it here so far Had a few minor issues with our apartment but they were taken care of quickly after I notified the office The office staff has been awesome throughout the whole process of the application and moving in Paula is awesome she has been so sweet and shes got a great sense of humor The only thing I would say is I feel bad for them in the office staff they are always busy I would say they could probably use another employee The grounds are cute I love the bridges and ponds The common areas have been kept pretty clean even with all the snow and salt It is very quiet in our apartment I can not hear our neighbors from inside our apartment That is great I can go on and on and on about how much we love our new place Thanks arrowhead for giving us a place to call home more ... hide ...