The manager is rude and has bad attitude and does not help people the right way

Renew my lease

Super family friendly and safe

On Wednesday, 16th September 2015, I returned to my apartment complex to park in the carport that had been allocated to me, only to find a dumpster blocking the space. I contacted the main office to find out what was happening with the parking, and t On Wednesday, 16th September 2015, I returned to my apartment complex to park in the carport that had been allocated to me, only to find a dumpster blocking the space. I contacted the main office to find out what was happening with the parking, and the woman I spoke to was unaware and unable to move it. She suggested I find another spot and assured me that the security team would not tow any cars that night due to the parking problem. I managed to locate an extra space for tenants with cars that had been registered with the complex (which I had done). As I had always parked in my carport, my permit sticker was not on the car. When I awoke the following morning (17th September 2015) I discovered that my car had been towed for being parked in a reserved space without a permit, despite the office's promise that they wouldn't tow any cars. I had to pay $260 to get it released and the dumpster has remained in my carport for the past three days. I contacted BFI garbage company to see if they were involved and they were not. Never in my life have I encountered such rude and unprofessional management. more ... hide ...

First this is the most unprofessional staff and management I have ever encountered When my roommate and I rented a studio from them they rented it out to two people at the same time We then had two days to find a new place to live and turns out the o First this is the most unprofessional staff and management I have ever encountered When my roommate and I rented a studio from them they rented it out to two people at the same time We then had two days to find a new place to live and turns out the other person who rented it didnt want it anymore so we rented it The front office staff is very rude and they talk down to their tenants One of the ladys while we were signing our lease was on the phone with an older gentleman when she hung up the phone she obnoxiously sighed and rolled her eyes all while mocking him Mind you the women are pushing late 40s early 50s this behavior in my opinion is unacceptable Also every Monday one of the managers comes in with a black eyennSecondly we moved in for 6 months and within that time we spent hundreds trying to get rid of the infestation of roaches We called the front office so many times but they do not return calls The only way we got a response from the front office was speaker to the owner of the apartment complex which took them three days to do anything about itnnLastly when we signed our lease we were under the assumption that parking was for everyone with a parking permit if it was not under a carport and if someone parked in your carport they were subject to be towed I cannot express how many times someone parked in our carport spot and security didnt do anything But my roommates car got towed WITH A PARKING PERMIT in an under covered spot When I went the next morning to speak with the management again the front office lady had a black eye they began to yell so I just walked out These women are a horrible representation of this company and I have no idea why these women are managing such a huge apartment complex when they have absolutely no patients and do not know how to speak to peoplennVery rude management I would never wish this to happen to my worst enemy Horrible experience within a 6 month span I would never rent from VPM management again I hope nobody does either more ... hide ...