If the term for the worst customer service/treatment had a name, it would be "the Park at Sutton Oaks". Do not waste your TIME, ENERGY, OR MONEY on this place. After applying three times with all required documents (PAY STUBS for SEVERAL MONTHS, BANK If the term for the worst customer service/treatment had a name, it would be "the Park at Sutton Oaks". Do not waste your TIME, ENERGY, OR MONEY on this place. After applying three times with all required documents (PAY STUBS for SEVERAL MONTHS, BANK STATEMENTS, JOB INFOS, etc.), I was still unable to get the discounted unit rate at $763/month due to excuses and management changes (Isaac, Rick, Tina and Raven). I visited in person 10 TIMES and called 25TIMES to follow-up but still all in vain. This situation made me feel DISAPPOINTED, DISGUSTED AND DISCRIMINATED AGAINST. How can they come up with numbers that do not exist? Even after 5 months of waiting for my deposit back which Tina said they mailed 5 months ago - I am yet to receive it! Writing such a bad review is only because my experience was THE ABSOLUTE WORST! more ... hide ...

Advertising that you have available apartments but saying you dont have any when someone visits you means LYING

I Iived here for 2 years I was in a two bedroom apartment I never have no problem with my 2 bedroom apart with the previous office staff but I did move into my 3bedroom apartment everything was okay until the AC unit went out and flooded our whole a I Iived here for 2 years I was in a two bedroom apartment I never have no problem with my 2 bedroom apart with the previous office staff but I did move into my 3bedroom apartment everything was okay until the AC unit went out and flooded our whole apartment and was never fixed till a week later and the I reported mold was growing into my apartment not only my living room and the master bedroom but our storage unit to I did report it to the landlords and the landlords at the time was so rude and wanted to blame me for the situation I did ask for corporate number and I have submitted my complaint to corporate and never got a response back from them and they took my deposit and made me pay for the damage when the damage couldve killed my kids and I its ridiculous but I really hope they replace the landlord because she so disrespectful more ... hide ...

It has great potential but its been 2 weeks since my ac has NOT been fixed living in 85 degree weather is not ok especially with little helpless children I saw at least 6 units with window units in them this seems like a NORMAL THING AROUND HERE TO B It has great potential but its been 2 weeks since my ac has NOT been fixed living in 85 degree weather is not ok especially with little helpless children I saw at least 6 units with window units in them this seems like a NORMAL THING AROUND HERE TO BE TREATED LESS OF A PERSON BECAUSE OF UR RACE AND FINANCIAL SITUATION DISCRIMINATION AT ITS BEST FRANKLIN MANAGEMENT NEEDS TO FIX THIS AC PROBLEM ASAP IM GOING TO THE NEWS NOW more ... hide ...

I would give 0 stars if that was an option The staff in the office are rude disrespectful and zero help Maintenance requests go unanswered The playground is constantly covered in trash because the trashcans are always so full theres no where for tras I would give 0 stars if that was an option The staff in the office are rude disrespectful and zero help Maintenance requests go unanswered The playground is constantly covered in trash because the trashcans are always so full theres no where for trash to go The pool has only been usable a handful of times all summer Most of the time it is a sickly green and so cloudy you cant even see the stairs in the water The splash pad has not worked at all for months Im counting the days until our lease is up and we can RUN more ... hide ...