For the past three years, I have been living here and the management under Cheryl has been excellent. She is professional and takes into account the needs of the tenants. I had been contemplating extending my lease until recently when I met Jessica, For the past three years, I have been living here and the management under Cheryl has been excellent. She is professional and takes into account the needs of the tenants. I had been contemplating extending my lease until recently when I met Jessica, the new leasing agent. Her lack of professionalism and indiscretion is beyond my comprehension. She left a note on my car regarding my parking space, which was not placed in an envelope, nor on my apartment door. It was visible to anyone who passed by. I was mortified and addressed this issue the following morning. Fortunately, Cheryl was in the office and the problem was quickly and professionally resolved as a misunderstanding on my part. In my opinion, Jessica has shown poor judgment on more than one occasion. I am a working professional who works 12 hour nights, yet she deemed it suitable to lease to a young couple with a toddler right above me, which has impacted my sleep. I know that Cheryl always took more care and consideration when it came to her leasing decisions, which is why I have renewed my lease with her. Before Jessica joined, I would have given my experience here five stars, but now I feel it is only going to get worse, and I am worried about living in an environment with subpar staff. more ... hide ...

People drive at an astonishing speed. My friend still resides there and we both agree that service is unsatisfactory in regards to professionalism. He has gone to the door often and even opened it without a warning beforehand...they never give prior People drive at an astonishing speed. My friend still resides there and we both agree that service is unsatisfactory in regards to professionalism. He has gone to the door often and even opened it without a warning beforehand...they never give prior notice before they come, they merely assume you will already be there and prepared...and if there is a crisis downstairs (there was water damage) they will enter without permission, shouting "anybody here?" one day I came out of my bedroom wearing only a sheet, and was taken aback..Residents on the top floor have a dreadful time. Trouble is likely if you are heavier than thirty pounds and walking around in your home...the police were called on me at 10 pm because my children were awake and moving about. (that was the tipping point and we had to move out)I was waiting for low-income housing for around a year...and I was told that we would be able to move in faster because we were current occupants. I attempted to call them for an entire week (we couldn't pay more than $800 anymore..) I left several voicemails since no one answered my calls...when I finally went in to talk to them after a week of silence..she shouted at me and said that She would have phoned me if they had a vacancy! ....You should always return calls to your tenants...When we eventually decided to vacate after a year and three months there I gave thirty days notice...and Received a call that more ... hide ...

Customer service is horrible Made over 10 attempts to contact office manager and never received any call back or anything In the course of my stay at Silver Lake Arbor had to deal with mice and ants inside my apartment Could smell my neighbors smok Customer service is horrible Made over 10 attempts to contact office manager and never received any call back or anything In the course of my stay at Silver Lake Arbor had to deal with mice and ants inside my apartment Could smell my neighbors smoking Marijuana through the paper thin walls Also had to watch your step because neighbors did not clean up after their pets Horrible horrible place Would strongly recommend stay at this place if you have childrennnLockwood Management is not much better When you can call them it goes right to voice mail When I did get a call back was told they would get back to be in 24 hoursLOL got a call back in over a week after I called 3 times I was told it is an internal issue and none of my business Their website claims their core value is Do the right thing What a joke more ... hide ...

Clean and spacious Great complex

Horrible apartment complex From day one we have had issues with them maintaining our apartment weve had mold since day one They tried telling me I had to take care of it and after 6 months of living here they finally came out to fix the issue after m Horrible apartment complex From day one we have had issues with them maintaining our apartment weve had mold since day one They tried telling me I had to take care of it and after 6 months of living here they finally came out to fix the issue after me telling them I would not pay rent until it was fixedjust to have the guy recaulk without cleaning and guess what Not even a month later it came back not to mention how rude the staff is They also have tried any way they can to make extra money off of us for nothing like trying to get a pet waste fee of 75 even though in our lease agreement it says 25and its not even our pets wasteno one cleans up after their pet instead they leave it in my front yardpatio area I cannot wait to get out of this place and would never recommend it at all more ... hide ...