When I first moved in I didnt have many issues, however, over the last several months Crosswinds has become very disappointing. I am especially disappointed with The Franklin Johnston Group, who took over in December 2021, because it became impossible to get in contact with the front office. They kept the office door locked all day so residents could not go in, they did not answer the phones, and they did not reply back to emails, which they claim is the best way to contact them. To address their lack of communication, the leasing office sent out snarky, poorly written notices to residents and insisted that email is the best form of contact, despite the fact that they did not reply to emails. I am not sure if they have gotten better with communication, but I am honestly so turned off by their unprofessional behavior that I do not even try talking to them anymore. They are fantastic at communicating (via letters) to remind residents to pay their rent and utilities, though.The apartment units are falling apart and I see that Crosswinds is making external upgrades, but to my knowledge they have no plans to repair the inside of the units.The biggest safety issues come from residents and the visitors they invite. These visitors are allowed to park anywhere they want until 9pm, which is ridiculous considering they do not pay to live here, and often stay overnight or for days at a time. At least every other week there are domestic fights, some of which result in paramedics and police getting involved, and to my knowledge there have been 2 incidences, including a drive-by, involving someone getting shot. There are groups of boys who sit inside the building hallways at night smoking weed, being loud, and vandalizing the buildings. Sometimes these boys will start fights with other people in the parking lot or behind the buildings at night.I could deal with all of these issues if Crosswinds at least maintained affordable rent, however, they increased rent by almost $30 last year and I anticipate they will continue to increase rent $20-30 this year, despite the declining condition of the units and the problems I listed above.I will say the only great thing about Crosswinds is the maintenance supervisor, who is probably the only employee that genuinely cares about the residents and the upkeep of the property. more ... hide ...
