Ive been living here for over 2 years the staff at the office are lazy When an issue presents itself that needs to be resolved they avoid your phone calls and emails Due to omicron cases their office is now closed so theres no way to show up at the o Ive been living here for over 2 years the staff at the office are lazy When an issue presents itself that needs to be resolved they avoid your phone calls and emails Due to omicron cases their office is now closed so theres no way to show up at the office to get their attention and actually do something Its always something with the office staff and their office constantly changing their schedule so it makes it hard for the residents to get immediate assistance Im very disappointed with the customer service and the treatment we get from the office staff Very poor and unprofessional behavior Chessie I believe thats her name is rude gives an attitude over the phone Doesnt even let you finish your sentence when explaining the situation No etiquette training whatsoever They dont know how to reply to emails professionally and when after 20 emails sending back to back to get a reply they reply basically giving no solution to help They do not care The first year living here they would avoid phone calls as well when I was trying to get minor things resolved Until you go to the office and see that they are completely ignoring your calls Now I believe thats why they avoid keeping the office open so they wouldnt have to deal in person with resolving residents situations 2 years living here and we never even disturbed management or anything but now that we need assistance regarding our lease that was an error on their end they are not fixing the issue Weve given them our correct emails prior to this situation before and theyve never even corrected it until now Ive called all week my emails clearly say to return my phone call and when they do reply that one time leaving you with no help at all dont even bother to call you Basically left my problem half way resolved Im still waiting for them to adjust the 300 balance on my portal for the month to month fee which is incorrect because we signed the lease Its not complicated but they prefer to avoid phone calls and emails which make tenants frustrated I understand how customer service works everything can be resolved in a timely manner At least email the resident back that you will call the resident back Its just completely unprofessional Mind you We started rent for a studio at 925 then 950 now 1000 Every year they raise about 50 Now out of the 4 gates only 1 works and its been about 4 month or so that they have yet to fix So everyone that lives by the leasing office has to be coming out of the complex the wrong way by the only 1 entrance there is I wish I didnt have to renew my lease but this would be my last year with this place The staff need serious etiquette training They need completely new staff at the office because no one cares to work there Im sorry to say it but thats the truth Those who lived here long enough know more ... hide ...

Maintenance manager is very unprofessional needs training an office team Ive contacted attorney wasted 4000 moving here

The people at this place have the worst customer service ever you can the office they hang up on you and the voice mail is full after calling for hours when they answer and you want to see the apartment they dont want to show you the apartment they The people at this place have the worst customer service ever you can the office they hang up on you and the voice mail is full after calling for hours when they answer and you want to see the apartment they dont want to show you the apartment they just want you to see it online After weeks of being in the process of trying to rent after paying the application fee and all of that they dont even call you back It is just disrespectful I hope the owners is this place will be reading this and please be mindful of the people that you put to represent your business because they are not giving a good impression is this beautiful apartments just because they are so rude anyone who wanted to live there after speaking with them will definitely lose their Interest more ... hide ...

This apartment is the worst DO NOT LEASE HERE This apartment AC breaks down every month There are a bunch of insect everywhere like its the zoo Its very dirty Everything is outdated Worst customer service front desk always have attitude THIS IS NOT W This apartment is the worst DO NOT LEASE HERE This apartment AC breaks down every month There are a bunch of insect everywhere like its the zoo Its very dirty Everything is outdated Worst customer service front desk always have attitude THIS IS NOT WORTH THE MONEY more ... hide ...

My air conditioning always not working every time they come out to fix it is always run out And since Ive been here I always have some type of problem in my apartment