Management at the Plaza at Chase Oaks is positively dreadful. This is an apartment complex for individuals 55 and up. However, I€™d wager a majority of them are at least 65, which makes the way management has treated t
Management at the Plaza at Chase Oaks is positively dreadful. This is an apartment complex for individuals 55 and up. However, I€™d wager a majority of them are at least 65, which makes the way management has treated the residents there during this 2021 winter storm all the more appalling.Residents and families trying to help them escape the freezing temperatures during the mass power outages encountered blacked-out stairwells and corridors. This is a violation of city code, and lighting should have been powered by backup generators. It was pitch black for at least 24 hours. Mind you, this is a state-controlled facility for what is mostly senior citizens with often some degree of limited mobility. Navigating during the blacked-out stairways was challenging for people with full mobility and a hazard for those with less.There was no communication from management with residents during the first few days of sub-freezing temperatures with no heat. There was not the feeblest effort at organizing welfare checks. There was zero attempt to clear or deice the pavement or approach of a single entrance/exit of the building until the fifth day of the freeze. These precautions are among the most common acts of human decency in the interest of the welfare and safety of the more vulnerable in our society.Management not only didn€™t act or initiate communication, but they also didn€™t return resident phone calls. Pipes burst, corridors were blocked, building alarms were sounding constantly, and still management neither communicated nor returned phone calls. Code that hallway doorways remain unobstructed were ignored and doors left closed. My mother tried but was unable to figure out how to keep her doors in her corridor open. Thus, hers and many others remained closed and, as a result, mobility further impeded.When management finally communicated on the fifth day of the storm, there was not the weakest expression of concern for the welfare of the community it served. No assurances of what management is doing to alleviate the existing burst pipes, flooding, blocked corridors, and hazardous conditions of walkways between the buildings and the parking area were provided. Management made sure to direct residents of where they€™d find a list of city warming stations if they find themselves in need of heat, while mindless of the limited means many seniors would have in reaching the remote resources that management so kindly recommended.My mother has lived there over ten years, and the complex was originally quite nice. She and the rest of the family felt blessed she€™d found it. However, management changes have meant quality of life there has progressively deteriorated to the point that the complex has fallen into a most appalling state.It is shameful, unconscionable, and management and the complex deserve to be reported to the city and fully reprimanded. If you or your loved one is looking for a home, I would urge you to look elsewhere.
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